At a Glance
- Tasks: Deliver exceptional patient experiences while supporting commercial growth in a premium healthcare clinic.
- Company: Established private healthcare clinic in the heart of London.
- Benefits: Gain valuable experience in business development and corporate partnerships.
- Other info: Dynamic role with genuine responsibility and opportunities for professional growth.
- Why this job: Make a real impact by building relationships with corporate clients and enhancing patient care.
- Qualifications: Experience in premium hospitality or corporate client services, with strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
We're recruiting on behalf of our client, an established premium private healthcare clinic in the City of London, who is looking for a Corporate Partnerships & Patient Experience Executive to play a key role in delivering an exceptional patient experience whilst supporting the clinic's commercial growth. This is an exciting opportunity for someone with a background in premium hospitality, corporate client services or commercial coordination who is looking to develop their experience in business development, marketing and corporate partnerships.
Combining patient experience, clinic operations and commercial activity, this is a varied, people-focused role offering genuine responsibility and the opportunity to make an impact. Working closely with the Director, you'll help build relationships with corporate clients, identify new business opportunities and contribute to the continued growth of a forward-thinking healthcare business.
Role Snapshot
- Location: City of London
- Contract: Permanent
- Working Pattern: Full-time, on-site
Key Requirements
- Experience within premium hospitality, corporate client services, front-of-house or a commercial coordination role
- Exceptional interpersonal and communication skills, with the confidence to engage with senior corporate stakeholders
- A genuine interest in business development, corporate partnerships and building long-term client relationships
- Strong commercial awareness and an analytical approach, with an interest in marketing performance and lead generation
- Excellent organisational skills, attention to detail and the ability to deliver a consistently high standard of client experience
- A proactive, polished and professional approach, with the confidence to take ownership and work autonomously
Customer Experience Specialist in London employer: Lily Shippen
Join a leading global pharmaceutical organisation that values its employees and fosters a dynamic work culture. With a hybrid working model, you will enjoy the flexibility of working from home while being part of a collaborative team that prioritises professional growth and development. This role offers a unique opportunity to support senior executives in a fast-paced environment, making a meaningful impact from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lily Shippen. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lily Shippen before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lily Shippen:Your cover letter is your chance to shine! Tell us why you want to work at Lily Shippen specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lily Shippen!
How to prepare for a job interview at Lily Shippen
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
