Solutions Architect in London

About LILT is changing how the world communicates — and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do.

The Solutions Team at LILT focuses on our industry AI leading technology and its application to multilingual content requirements for large enterprises as well as government agencies. Our team engages with customers from the pre-sales/prospect stages through post-sale/customer onboarding stages and is made up of experts in various functional and technical areas of LILT’s overall offering. While we work in various locations, we are highly collaborative within the team and have tight interactions with our colleagues in the LILT Sales, Product, Engineering and Services teams. Additionally, we operate as critical members of account-based teams that ensure LILT’s technology is utilized to deliver maximum value to our customers.

Where You’ll Work: This position has the opportunity to be based in our London or Berlin office in a hybrid capacity. Fully remote employees in the UK, Germany, or Spain will also be considered. Authorization to work in the UK, Germany, or Spain is a precondition of employment.

What You’ll Do: We're looking for an experienced AI Architect who loves solving hard problems, managing complex projects, and interacting with a variety of stakeholders. This position is for someone who has strong technical aptitude, extensive customer-facing experience, and the ability to manage multiple complex projects at once. You will work hand-in-hand with Sales, Product, Engineering, Services, and Marketing teams to bring our platform to clients and prospects. You will be responsible for providing the technical expertise to make LILT customers successful.

• You will have a broad range of skills and experience ranging from global content management lifecycle, a working knowledge of NLP/MT, TM, glossary, and content pipelines and integrations.
• You will have the insight to make the connection between a customer’s specific business problems and LILT's solution, the customer-facing skills to communicate that connection and vision to a wide variety of technical and executive audiences, and the technical skills to be able to not only build demos and execute proof-of-concepts but also to provide consultative assistance on architecture and implementation.

Key Responsibilities:

• Serve as the technical co-pilot to LILT Account Executives and Account Managers, managing the customer's technical experience from scoping (pre-sales) to deployment (post-sales / success).
• Build and present reference architectures, how-tos, and demo applications for customers.
• Be a subject-matter expert in translation and localization process optimization and best practices.
• Understand and align the customer's technology stack to optimize localization processes.
• Work cross-functionally with Engineering, Product, and Account Management teams to ensure smooth prospect-to-customer transitions and long-term customer success.
• Play an active role in the development and maintenance of customer integrations.
• Provide an escalated level of support for critical customer operational issues.
• Develop and iterate on internal processes to ensure consistency across our solutions engagements.
• Track existing technology solutions and follow the latest trends and developments relevant to multilingual content management and translation, specifically the application of AI.

Skills and Experience:

• At least 4+ years of experience in a technical pre/post-sales role at a language services, language technology, or content management company.
• Experience working with a complex services-oriented solution.
• Proven ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Subject matter expertise in localization solutions, technologies, and processes.
• Technical background in computational linguistics or related field with experience in AI, LLM, NLP, or computer-assisted translation (CAT) solutions.
• A passion for technical and solution-based problem-solving.
• Analytical approach to intelligence gathering and project planning.
• Outstanding verbal and written communication skills; ability to interact easily with end users and C-level executives.
• Keen attention to detail and adherence to deadlines.
• Strong desire to learn in a rapidly growing and dynamic pre-IPO growth environment.
• Self-motivated and inspired by a results-driven environment.
• Confidence communicating technical ideas to various audiences, primarily through presentations, white-boarding, and platform demonstrations.
• Comfort with a bit of chaos, startup experience is an advantage.
• Ability to work independently and self-sufficiently while being part of a team and pursuing team goals.

Our Story: Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company. The quality just wasn’t there. So they set out to build something better. LILT was born.

LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI. With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning.

What sets our platform apart: Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent. Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing. 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation. Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review.

At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.

LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.