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- Tasks: Lead localisation programs and collaborate with teams to ensure high-quality delivery.
- Company: LILT is a pioneering AI solution for enterprise translations, transforming multilingual communication.
- Benefits: Enjoy hybrid work, competitive salary, equity options, and a lifestyle stipend.
- Why this job: Make a real impact in a dynamic team while working with innovative technology.
- Qualifications: 10+ years in localisation management and strong leadership skills required.
- Other info: Join a company recognised on the Inc. 5000 list and be part of a revolutionary journey.
The predicted salary is between 72000 - 100000 £ per year.
LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale.
The Production Team at LILT is at the forefront of delivering high quality, AI-supported large-scale enterprise localisation programs for some of the world’s largest organizations. We work directly with our users and customers to tailor solutions and programs, to deliver scalable, intuitive, and high-performing solutions that facilitate seamless multilingual communication for businesses worldwide.
Working in LILT’s Production Team you will have access to leading tools, collaborative teammates, and opportunities to make a real impact.
Where You’ll Work: Get the best of both worlds at LILT! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. This position is based out of our central London office and will be expected to work in the office in a hybrid capacity.
What You’ll Do: The Director of Production is a strategic leader, partnering with cross-functional teams to deliver successful localisation programs across our EMEA customer base.
- Key Responsibilities:
- Pre-Sales Engagement: Act in a consulting role with internal and external LILT stakeholders to understand their needs, gather requirements and develop localisation programs. Identify areas of risk and develop mitigation plans to actively manage expectations. Consult on localisation and operational best practices. Responsible for all commercials associated with new business, based on volume and projections provided by the client, with focus on margins. Proof of concept architecture, implementation and continuous improvement.
- Enablement: Drive customer-focused Onboarding Programs with clear cross-functional roles and responsibilities. Seek out growth opportunities with existing customers, and orientate service offering(s), resourcing and other production strategies towards capitalizing on upsell/ expansion activities. Drive continuous improvement across all regional accounts, focusing on profitability, on-time delivery, efficiency and quality targets. Proactively address performance shortfalls (SLAs, KPIs, Revenue, Margin) to the business, including the executive team, with SCRs, RCA, CAPA. Takes extreme ownership of driving resolutions to improve execution to desired standards / goals.
- Quality Management: Drive execution of high-quality delivery that exceeds customer Quality SLAs. Act swiftly to remedy customer issues and drive improvements to avoid recurrence. Proactively drive Quality strategy and quality reporting in EMEA. Challenge the status quo and take bold steps to address unresolved or lagging vendor performance issues in a timely manner.
- Leadership: Onboard, train, mentor and develop a team of Strategists, Program Managers, and associated project management staff and contractors. Leads the hiring plan and recruitment for their functional group. Conduct regular performance reviews with direct reports and enable progression planning. Understand corporate goals, and own Strategic imperatives that are critical to LILT’s success.
Skills and Experience:
- University degree in Business, English, Foreign Language, Social or Applied Sciences, or other related fields. Masters degree preferred.
- 10+ years management experience in the localisation industry.
- Successful customer service/account management experience, generally a minimum of six years.
- 7+ years’ people management experience, leading teams and driving success in others.
- Strong communication skills, demonstrable experience in managing internal and external stakeholders at a senior level.
- Organizational skills including attention to detail and quality assessment.
- Ability to meet deadlines and work under pressure.
Benefits: At market salary, meaningful equity, pension scheme contribution, and time off plus company holidays. Employees receive coverage of medical, dental, and vision insurance. LILT pays for basic life assurance. Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle.
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Director, Production employer: Lilt, Inc.
Contact Detail:
Lilt, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Production
✨Tip Number 1
Familiarise yourself with LILT's unique AI technology and how it differentiates from competitors like Google Translate. Understanding the nuances of their Contextual AI Engine will help you articulate how your experience aligns with their innovative approach during discussions.
✨Tip Number 2
Network with current or former employees of LILT to gain insights into the company culture and expectations for the Director of Production role. This can provide you with valuable information that can be used to tailor your conversations and demonstrate your genuine interest in the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed localisation projects in the past. Highlight your experience in driving quality management and continuous improvement, as these are key responsibilities for the role at LILT.
✨Tip Number 4
Showcase your leadership skills by discussing how you've mentored and developed teams in previous roles. LILT values strong leadership, so be ready to share your strategies for onboarding and training staff to ensure high performance and alignment with corporate goals.
We think you need these skills to ace Director, Production
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the localisation industry, particularly any leadership roles. Emphasise your management experience and successful customer service/account management to align with the key responsibilities of the Director of Production role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for AI and localisation. Discuss how your background aligns with LILT's mission and values, and provide specific examples of how you've driven success in previous roles, especially in managing teams and delivering high-quality results.
Highlight Key Skills: Ensure you mention essential skills such as strong communication, organisational abilities, and attention to detail. Provide examples of how you've successfully managed internal and external stakeholders at a senior level, as this is crucial for the position.
Showcase Continuous Improvement Initiatives: Discuss any initiatives you've led that focused on continuous improvement, particularly in quality management and operational efficiency. This will demonstrate your proactive approach and ability to drive performance improvements, which is vital for the role.
How to prepare for a job interview at Lilt, Inc.
✨Understand LILT's Unique Value Proposition
Before your interview, make sure you thoroughly understand what sets LILT apart in the localisation industry. Familiarise yourself with their Contextual AI Engine and how it enhances translation quality. This knowledge will help you articulate how your experience aligns with their innovative approach.
✨Prepare for Cross-Functional Collaboration Questions
As a Director of Production, you'll need to work closely with various teams. Be ready to discuss your past experiences in cross-functional collaboration, highlighting specific examples where you successfully managed stakeholder expectations and delivered results.
✨Showcase Your Leadership Style
LILT values strong leadership, so be prepared to share your approach to mentoring and developing teams. Discuss how you've onboarded new team members and driven performance improvements in previous roles, as this will demonstrate your capability to lead the Production Team effectively.
✨Demonstrate Problem-Solving Skills
The role requires addressing performance shortfalls proactively. Prepare examples of challenges you've faced in previous positions and how you implemented solutions. Highlight your ability to take ownership and drive resolutions, as this is crucial for success at LILT.
