Forward Deployed Engineer

This position has the opportunity to be based in our London or Berlin office in a hybrid capacity. Fully remote employees in the UK, Germany, or Spain will also be considered. Authorization to work in the UK, Germany, or Spain is a precondition of employment.

We’re looking for an experienced AI Architect who loves solving hard problems, managing complex projects, and interacting with a variety of stakeholders. This position is for someone who has strong technical aptitude, extensive customer‑facing experience, and the ability to manage multiple complex projects at once. You will work hand‑in‑hand with Sales, Product, Engineering, Services, and Marketing teams to bring our platform to clients and prospects. You will be responsible for providing the technical expertise to make LILT customers successful. You will have a broad range of skills and experience ranging from global content management lifecycle, a working knowledge of NLP/MT, TM, glossary, and content pipelines and integrations. You will have the insight to make the connection between a customer’s specific business problems and LILT’s solution, the customer‑facing skills to communicate that connection and vision to a wide variety of technical and executive audiences, and the technical skills to be able to not only build demos and execute proof‑of‑concepts but also to provide consultative assistance on architecture and implementation.

Key Responsibilities

• Serve as the technical co‑pilot to LILT Account Executives and Account Managers, managing the customer’s technical experience from scoping (pre‑sales) to deployment (post‑sales / success)
• Build and present reference architectures, how‑tos, and demo applications for customers
• Be a subject‑matter expert in translation and localization process optimization and best practices
• Understand and align the customer’s technology stack to optimize localization processes
• Work cross‑functionally with Engineering, Product, and Account Management teams to ensure smooth prospect‑to‑customer transitions and long‑term customer success
• Play an active role in the development and maintenance of customer integrations
• Provide an escalated level of support for critical customer operational issues
• Develop and iterate on internal processes to ensure consistency across our solutions engagements
• Track existing technology solutions and follow the latest trends and developments relevant to multilingual content management and translation, specifically the application of AI

Skills & Experience

• At least 4+ years of experience in a technical pre/post‑sales role at a language services, language technology, or content management company
• Experience working with a complex services‑oriented solution
• Proven ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C‑level
• Subject matter expertise in localization solutions, technologies, and processes
• Technical background in computational linguistics or related field with experience in AI, LLM, NLP, or computer‑assisted translation (CAT) solutions
• A passion for technical and solution‑based problem‑solving
• Analytical approach to intelligence gathering and project planning
• Outstanding verbal and written communication skills; ability to interact easily with end users and C‑level executives
• Keen attention to detail and adherence to deadlines
• Strong desire to learn in a rapidly growing and dynamic pre‑IPO growth environment
• Self‑motivated and inspired by a results‑driven environment
• Confidence communicating technical ideas to various audiences, primarily through presentations, white‑boarding, and platform demonstrations
• Comfort with a bit of chaos, startup experience is an advantage
• Ability to work independently and self‑sufficiently while being part of a team and pursuing team goals