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- Tasks: Drive customer success and satisfaction while managing enterprise accounts in the translation industry.
- Company: Join LILT AI, a dynamic startup revolutionising language services.
- Benefits: Competitive salary, equity options, health coverage, and flexible lifestyle benefits.
- Why this job: Make a real impact by helping clients achieve their global communication goals.
- Qualifications: 5+ years in customer success with translation industry experience required.
- Other info: Hybrid work model in London with excellent growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Customer Success Manager, Enterprise
Location: Greater London, England, United Kingdom (Hybrid)
Industry: Translation & Localization (experience required)
About LILT AI
AI is changing how the world communicates — and LILT is leading that transformation. We use cutting‑edge AI, machine translation, and human‑in‑the‑loop expertise to translate content faster, more accurately, and more cost‑effectively.
Mission: make the world’s information accessible to everyone, regardless of language.
Trusted by Intel, Canva, the U.S. Department of Defense, the U.S. Air Force, ASICS, and hundreds of global enterprises. Backed by Sequoia, Intel Capital, and Redpoint.
Role Overview
As a Customer Success Manager you will be responsible for ensuring the success and satisfaction of our Enterprise customers. You will serve as the primary point of contact, building and nurturing strong relationships, providing strategic guidance, and supporting customer retention and growth.
Key Responsibilities
- Serve as the primary Customer DRI for accounts, owning the end‑to‑end customer experience.
- Develop and maintain strong, long‑lasting relationships with key stakeholders.
- Conduct regular calls and Quarterly Business Reviews to review account health, discuss initiatives, and identify expansion opportunities.
- Proactively identify and pursue opportunities for upselling and cross‑selling.
- Collaborate closely with Account Executives to align on customer strategy.
- Monitor customer health metrics and address issues proactively.
- Act as the voice of the customer within the organization, gathering feedback and advocating for product enhancements.
- Collaborate with Marketing to develop customer stories and case studies.
Skills & Experience
- Required: experience in translation and localization/language services industry.
- Bachelor’s degree in Business Administration, Marketing, or related field.
- 5+ years of experience in customer success, account management, or related role, preferably in SaaS or language services industry.
- Proven track record of managing customer accounts and driving satisfaction, retention, and growth.
- Excellent communication and interpersonal skills.
- Empathy and customer‑centric mindset.
- Strong problem‑solving and strategic thinking skills.
- Time management and organizational skills.
- Collaboration and teamwork skills.
- Adaptability and flexibility.
- Experience conducting QBRs, delivering presentations, and leading customer meetings.
Benefits
- Competitive salary with on‑target earnings (OTE), equity, 401(k) matching, flexible time off and company holidays.
- Medical, dental and vision insurance; FSA/DFSA, HSA, commuter benefits. Basic life, short‑term and long‑term disability.
- Paid parental leave after 6 months.
- Monthly lifestyle stipend via Fringe platform.
Equal Employment Opportunity Statement
LILT is an equal opportunity employer. We extend opportunity to all individuals without regard to race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, veterans’ status, or any other classification protected by applicable local, state or federal laws. All final hiring decisions are made by people.
If you need accommodations or wish to opt‑out of AI in the hiring process, contact recruiting@lilt.com.
Information collected and processed as part of your application is subject to LILT’s Privacy Policy at https://lilt.com/legal/privacy.
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Customer Success Manager, Enterprise (Translation & Localization industry experience required) employer: LILT AI
Contact Detail:
LILT AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Enterprise (Translation & Localization industry experience required)
✨Tip Number 1
Network like a pro! Reach out to people in the translation and localization industry on LinkedIn. Join relevant groups, participate in discussions, and don’t be shy about asking for informational interviews. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for those interviews! Research LILT AI thoroughly—know their products, values, and recent news. Tailor your answers to show how your experience aligns with their mission of customer success. Practice common interview questions and have your own ready to ask.
✨Tip Number 3
Showcase your passion for customer success! During interviews, share specific examples of how you've helped clients achieve their goals. Highlight your ability to build relationships and drive results, as this is key for a Customer Success Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the LILT team. Let’s get you that job!
We think you need these skills to ace Customer Success Manager, Enterprise (Translation & Localization industry experience required)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in the translation and localization industry, and show us how your skills align with what we’re looking for.
Showcase Your Customer Success Passion: We want to see your enthusiasm for customer success! Share examples of how you've built strong relationships with clients and driven their satisfaction. This is your chance to shine!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your achievements and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at LILT AI
✨Know Your Stuff
Make sure you brush up on the translation and localization industry. Understand the key challenges and trends that clients face. This will help you speak confidently about how you can add value to their business.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships with clients in the past. Highlight your ability to be a trusted advisor and how you've successfully managed customer accounts to drive satisfaction and retention.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think through potential challenges you might face in the role and prepare your strategies for overcoming them, especially around onboarding and upselling.
✨Demonstrate Your Problem-Solving Skills
Have a few examples ready that showcase your problem-solving abilities. Discuss how you've identified issues, proposed solutions, and driven results in previous roles, particularly in a SaaS environment.