Deputy General Manager

Incipio curates beautiful spaces with vibrant atmospheres for great times. We are seeking an outstanding Deputy General Manager with a love for giving guests elevated experiences, imparting their knowledge and passion for amazing food, wine and cocktails on a beautiful roof terrace. Lillie’s is a sparkling wine bar and British sharing plates restaurant rooted in the rhythms of the English countryside. A celebration of homegrown supply, seasonal cooking, and modern British hospitality, it brings together the best of our fields, farms, and shores, paired with an expressive selection of sparkling wines from Britain and beyond. With expansive views across West London, the space offers a refined yet welcoming setting, designed to attract those seeking a premium and elevated experience at Olympia.

The Role: As Deputy General Manager, you’ll be key to the running and success of Lillie’s, from guest journey & team training to owning and managing the P&L. Our Deputy General Managers are pro-active, insightful, commercial leaders for their venues. You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team.

We Expect You To:

• Have experience in fresh produce restaurants and wine bars, with a WSET Level 2 or above.
• Have pure passion for hospitality and giving guests a wonderful time.
• Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion.
• Lead joyous, guest focused, shifts; managing everything from atmosphere to standards.
• Empower your team to develop through the career pathway, giving clear and example lead feedback.
• Obsess over service standards and deliver nothing short of excellence.
• Coach, mentor, and inspire with a big heart and a focus on people development.
• Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success.
• Ensure safety of your guests, your team, and your venue at all times.
• Maintain compliance and actively promote completion of online training, daily/ weekly checks and best practices.
• Adapt and evolve by embracing challenges and thrive in a changing environment.
• Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up.
• Be an effective leader who is approachable, honest and supportive in driving the business forward.

Who You’ll Be:

• A Proven leader with experience in either a premium restaurant or wine bar.
• Someone who loves intimate dining experiences and individual, unique, guest experience and interactions.
• Energy, passion, and resilience – you lead by example and thrive under pressure.
• A structured mindset – setting clear expectations and empowering your team.
• Obsessed with communication – constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the companies success.
• Engaged in wider Incipio culture, living and breathing our values.
• Curiosity and courage – always questioning, improving, and innovating.
• Knowledge of British produce, champagne & wine desirable. Fun! Capable of integrating seamlessly into Incipio’s culture.

Benefits & Best Bits:

• Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards.
• Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio.
• Hugely exciting career development, with opportunities to grow and expand in this role as the business grows.
• 10% Bonus capacity paid annually.
• Company awards and events.
• Sickness & Compassionate Pay.
• Incentive trips (Think Wine trips to Portugal and Ski Trips to France).
• Enhanced Maternity, Paternity and Adoption leave.
• Incipio FC + Seasonal Socials.
• 50% discount for food and drink in all our venues.
• Length in service; earn additional holiday after 2 years continuous service.

Incipio & Inclusivity: We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!