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- Tasks: Install and support innovative home technology for independent living.
- Company: Join Lilli, a tech company transforming home support for vulnerable individuals.
- Benefits: 28 days annual leave, health plan, electric car scheme, and training budget.
- Why this job: Make a real difference in people's lives while working with cutting-edge technology.
- Qualifications: Experience in hands-on roles, strong communication skills, and empathy.
- Other info: Inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Lilli is transforming how people are supported at home through technology. Our mission is to help people live independently for longer, giving families peace of mind and improving quality of life. We are looking for a practical, reliable and compassionate Occupational Therapist - Home Installation Technician to join Lilli. This is a field-based role across the South of England, where you will travel to customers' homes to install, configure and support Lilli's home monitoring technology. At Lilli, we help people live safely and independently in their own homes. Many of our customers are older adults or vulnerable individuals, so this role goes beyond technical installation. You will be working in people's homes, often at sensitive moments, and it is essential that you bring a calm, respectful and empathetic approach to every visit.
This role would suit someone with a background in assistive technology, telecare, field service engineering, or health & social care with a hands-on element.
Key Responsibilities- Visit customers in their homes to install Lilli technology
- Set up and tailor equipment to each individual's needs, ensuring it works effectively within their home environment
- Take time to support customers and families, explaining how the technology works in a clear and reassuring way
- Identify and resolve any setup or connectivity issues (Wi-Fi, routers, IoT devices) to ensure a smooth experience
- Configure mobile apps (iOS/Android) so families can stay connected and informed
- Carry out safe and appropriate installation, including minor adjustments to suit the home environment
- Remove, replace or upgrade equipment as required, ensuring minimal disruption to the customer
- Keep clear and accurate records of visits, installations and any concerns using HubSpot CRM
- Recognise and upscale any risks, incidents or safeguarding concerns appropriately
- Maintain your equipment and stock to ensure you're always ready for customer visits
- Share feedback and insights from customers to help improve our service and product
- Experience in a hands-on role within the community, field, or home environment (e.g. installations, technical support, healthcare or social care)
- Comfortable working in people's homes, including with older adults or vulnerable individuals
- Confidence using and troubleshooting home technology (e.g. Wi-Fi, routers, connected devices)
- Strong practical skills with a thoughtful, problem-solving approach
- Excellent communication skills, with the ability to explain things clearly and reassure customers and families
- Able to work independently and manage your own schedule effectively
- Awareness of basic electrical safety and safe working practices
- A customer-first, empathetic approach, with sensitivity to different home environments and individual needs
- Experience with assistive technology, telecare or Technology Enabled Care (TEC)
- Background in health or social care (e.g. OT assistant, support worker, rehabilitation assistant)
- Experience adapting or installing equipment in home environments
- Safeguarding training (Level 1 or above)
- Understanding of data protection and confidentiality (GDPR)
At Lilli, we believe that innovation thrives in an inclusive and diverse environment. We are committed to building a workplace where every individual's unique background, experiences, and perspectives are respected and celebrated. Our dedication to diversity and inclusion is not only essential to our success but also integral to creating a workplace culture that values authenticity, creativity, and collaboration. If you require any accommodations during the recruitment process, please let us know, and we will do our best to accommodate your needs.
Benefits- Generous 28 Days Annual Leave + Bank Holidays
- Cash Health Plan
- Electric Car Scheme
- Annual training budget
- We get together regularly to collaborate, review and plan our progress as well as celebrate our teammates and our successes
- We have a team dedicated to ensure we have a solid working culture that is supportive and inclusive
Occupational Therapist (Home Installation Technician) employer: Lilli
Contact Detail:
Lilli Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Occupational Therapist (Home Installation Technician)
✨Tip Number 1
Get to know Lilli and our mission! Before your interview, dive into our website and social media. Understanding our values and how we support people at home will help you connect with us during the conversation.
✨Tip Number 2
Show off your hands-on experience! Whether it’s installing tech or working in health and social care, share specific examples of how you've made a difference in people's lives. We love hearing about real-world impact!
✨Tip Number 3
Practice your communication skills! Since you'll be explaining tech to customers, think about how you can break down complex ideas into simple terms. Role-play with a friend to get comfortable with this.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, show your interest by asking about team culture, training opportunities, or how we gather feedback from customers. It shows you’re keen to be part of our journey!
We think you need these skills to ace Occupational Therapist (Home Installation Technician)
Some tips for your application 🫡
Show Your Compassion: When writing your application, let your empathy shine through! We want to see how you connect with people, especially older adults or vulnerable individuals. Share any experiences where you've made a difference in someone's life.
Highlight Your Practical Skills: Make sure to emphasise your hands-on experience, whether it's in healthcare, technical support, or installations. We love practical problem-solvers, so give us examples of how you've tackled challenges in the past!
Be Clear and Concise: We appreciate straightforward communication. Keep your application clear and to the point, explaining your relevant skills and experiences without unnecessary fluff. Remember, clarity is key when working with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting role. Plus, it shows you're keen to join our team at Lilli!
How to prepare for a job interview at Lilli
✨Know the Company and Its Mission
Before your interview, take some time to research Lilli and understand its mission of helping people live independently through technology. Familiarise yourself with their products and how they impact the lives of older adults and vulnerable individuals. This will show your genuine interest in the role and help you connect your skills to their goals.
✨Demonstrate Empathy and Communication Skills
Since you'll be working closely with customers in sensitive situations, it's crucial to showcase your empathetic approach during the interview. Prepare examples from your past experiences where you've successfully communicated complex information clearly and reassured clients or families. This will highlight your ability to handle delicate situations with care.
✨Showcase Your Technical Skills
Be ready to discuss your experience with home technology, including troubleshooting Wi-Fi, routers, and connected devices. You might even want to prepare a few scenarios where you've resolved technical issues in a home environment. This will demonstrate your practical skills and problem-solving abilities, which are essential for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and Lilli's future projects. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values. For instance, you could ask about how they support their employees in maintaining a customer-first approach or how they handle feedback from clients.