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- Tasks: Install and set up home monitoring equipment, ensuring customer satisfaction and safety.
- Company: Join Lilli, a company dedicated to making homes safer for vulnerable individuals.
- Benefits: Enjoy 28 days annual leave, health plans, and an electric car scheme.
- Why this job: Make a real difference in people's lives while working independently and flexibly.
- Qualifications: Hands-on experience with tech, strong communication skills, and a customer-first mindset.
- Other info: Be part of an inclusive team that values diversity and supports your growth.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a practical, reliable and genuinely customer-focused Home Installation Technician to join Lilli. This is a field-based role initially covering South East London. You will travel to customers’ homes to install, set up and occasionally remove Lilli home monitoring equipment, ensuring everything is working correctly. This is not just about fitting equipment — it’s about leaving someone feeling safer and more confident in their own home.
Our customers are often older or vulnerable individuals. This role requires more than technical competence — it calls for patience, empathy and a calm, reassuring approach. You will be welcomed into people’s homes, sometimes at sensitive moments in their lives. It’s important that you are respectful, professional and able to explain technology clearly and confidently.
Responsibilities- Install Lilli equipment safely and efficiently in customers’ homes
- Test all hardware and software before leaving site
- Troubleshoot basic connectivity and setup issues
- Configure mobile apps (iOS/Android) for family members
- Pair and provision IoT devices
- Carry out safe mounting (minor drilling and modifications)
- Remove or replace equipment when required
- Log accurate installation notes in HubSpot CRM
- Report incidents promptly and in line with company guidelines
- Manage your daily installation schedule
- Maintain installation stock and equipment
- Share customer feedback with the wider Lilli team
- Understanding of routers, SSIDs and basic home networking
- Confident installing internet-connected devices
- Practical and hands-on with strong attention to detail
- Clear and reassuring communicator
- Comfortable working independently
- Basic electrical safety awareness
- Experience with assistive technology
- Experience installing home automation or alarm systems
- Experience working in emotionally sensitive environments
- Safeguarding training (Level 1 minimum)
- Knowledge of GDPR and data protection
- Full UK driving licence and own vehicle
- Willing to undergo DBS background check
- Trustworthy, calm and professional
- Customer-first mindset
At Lilli, we believe that innovation thrives in an inclusive and diverse environment. We are committed to building a workplace where every individual's unique background, experiences, and perspectives are respected and celebrated. Our dedication to diversity and inclusion is not only essential to our success but also integral to creating a workplace culture that values authenticity, creativity, and collaboration. If you require any accommodations during the recruitment process, please let us know, and we will do our best to accommodate your needs.
Benefits- Generous 28 Days Annual Leave + Bank Holidays
- Cash Health Plan
- Electric Car Scheme
- Annual training budget
- We get together regularly to collaborate, review and plan our progress as well as celebrate our teammates and our successes
- We have a team dedicated to ensure we have a solid working culture that is supportive and inclusive
Field Service Engineer employer: Lilli
Contact Detail:
Lilli Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company culture! Before your interview, check out Lilli's website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with customers, especially vulnerable individuals, it’s crucial to demonstrate your ability to explain tech clearly and reassure them. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Showcase your hands-on experience! Whether it's through previous jobs or personal projects, be ready to discuss how you've tackled practical challenges. This will highlight your problem-solving skills and make you stand out as a reliable candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Field Service Engineer role. Highlight your experience with home installations and any customer service skills that show you can connect with our clients, especially those who may be vulnerable.
Showcase Your Technical Skills: We want to see your understanding of routers, SSIDs, and home networking. Include specific examples of how you've successfully installed or troubleshot similar equipment in the past to demonstrate your hands-on experience.
Emphasise Your Soft Skills: This role is all about empathy and communication. Share instances where you've had to reassure customers or work in sensitive environments. We love candidates who can blend technical know-how with a caring approach!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Lilli!
How to prepare for a job interview at Lilli
✨Know Your Tech
Make sure you brush up on your understanding of routers, SSIDs, and basic home networking. Being able to confidently discuss these topics will show that you're not just technically competent but also genuinely interested in the role.
✨Show Empathy
Since you'll be working with older or vulnerable individuals, it's crucial to demonstrate your patience and empathy during the interview. Share examples from your past experiences where you've had to handle sensitive situations with care and professionalism.
✨Practice Clear Communication
You’ll need to explain technology clearly and reassuringly to customers. During the interview, practice articulating complex ideas in simple terms. This will highlight your ability to connect with customers and make them feel at ease.
✨Be Ready for Scenario Questions
Prepare for questions that might put you in real-life scenarios, such as troubleshooting a device or dealing with a frustrated customer. Think through your responses and focus on how you would maintain professionalism and calmness in those situations.