At a Glance
- Tasks: Manage reservations and ensure a warm welcome for guests at our stunning seafood restaurant.
- Company: Lilibet’s, a chic seafood-led restaurant in the heart of Mayfair.
- Benefits: Enjoy guaranteed time off on Christmas, discounts for friends and family, and more.
- Other info: Be part of an exciting new opening with opportunities for growth and development.
- Why this job: Join a passionate team and create unforgettable dining experiences in a beautiful setting.
- Qualifications: Experience in a leadership role at a busy London restaurant and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Reception & Reservations Manager – 17 Bruton Street
Schedule – Full Time
Previous experience within a high-end restaurant or private members club essential.
About Us
Lilibet’s is a new seafood-led restaurant set within a beautifully restored Mayfair townhouse — once the birthplace of a young British princess. Inspired by elegance, travel and timeless hospitality, the venue blends classic British charm with Mediterranean flavours, all served in a series of intimate, story-rich dining spaces. With over 160 covers, the restaurant includes an oyster bar, fireside grill, cocktail bar and year-round terrace. Guests will experience standout seafood dishes, bold cooking and refined service in a setting designed to feel like an extraordinary private home.
If you’re passionate about genuine hospitality and excited to be part of our team, we’d love to hear from you.
The Position
As the Reception & Reservations Manager, you will manage the restaurant's reservation system, ensuring accuracy and efficiency in booking and seating arrangements. You will be responsible for maximising revenue in our new restaurant through cover maximisation and cross-selling techniques. You will be a natural at the door, greeting guests warmly, handling inquiries and assisting with reservations both over the phone and in person. You will partner with the leadership team, the kitchen and the service staff to ensure an exceptional guest experience even in the busiest periods. This is a fantastic opportunity for an experienced Reservations leader to be part of an ambitious new opening in the heart of Mayfair.
If you have the following attributes, then we want to hear from you:
- Previous experience in a similar leadership role within a busy London restaurant.
- A high standard of personal presentation with a confident and welcoming personality.
- Strong working knowledge of mainstream reservation systems such as SevenRooms.
- Exceptional manners, excellent written skills and a good command of English.
- Ability to work well under pressure with strong attention to detail in a fast-paced environment.
- Team player, an avid learner, adaptable and with an infectious smile.
- Fantastic communication skills (over the phone, on email and in person).
- Strong organisational skills with the ability to multitask and prioritise effectively.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanour.
Benefits & Culture
Guaranteed time off on Christmas and Boxing Day – we will be closed on these days. Share the joy of our venue with friends and family – up to a 50% discount. Many more.
Reception and Reservations Manager in London employer: Lilibetsrestaurant
Lilibet’s offers an exceptional work environment for those passionate about hospitality, situated in the heart of Mayfair. With a focus on elegance and timeless service, employees benefit from a supportive culture that values personal growth and teamwork, alongside unique perks such as guaranteed time off during Christmas and generous discounts for friends and family. Join us to be part of a dynamic team in a stunning setting that celebrates both culinary excellence and genuine guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Reservations Manager in London
✨Tip Number 1
Get to know the restaurant scene in Mayfair! Research Lilibet’s and similar venues to understand their vibe and clientele. This will help you tailor your approach when you walk in for that all-important chat.
✨Tip Number 2
Practice your pitch! When you meet the team, be ready to share your experience and how it aligns with their vision. Show them you’re not just another candidate but someone who genuinely gets what they’re about.
✨Tip Number 3
Network like a pro! Connect with current or former staff on LinkedIn or at industry events. A friendly face can make all the difference when it comes to landing that interview.
✨Tip Number 4
Don’t forget to apply through our website! It shows you’re serious about joining the team and gives you a better chance of standing out in the application process.
We think you need these skills to ace Reception and Reservations Manager in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and your excitement about joining our team at Lilibet’s.
Tailor Your Experience:Make sure to highlight your previous experience in high-end restaurants or private members clubs. We’re looking for someone who knows the ropes, so connect your past roles to what we’re doing at Lilibet’s!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that showcases your skills without unnecessary fluff. Remember, we’re all about efficiency here!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Lilibet’s.
How to prepare for a job interview at Lilibetsrestaurant
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Lilibet’s concept, menu, and atmosphere. Understanding the restaurant's unique offerings will help you demonstrate your passion for the role and show that you’re genuinely interested in being part of their team.
✨Showcase Your Experience
Be ready to discuss your previous roles in high-end restaurants or private members clubs. Highlight specific examples where you successfully managed reservations, maximised revenue, or enhanced guest experiences. This will illustrate your capability and fit for the position.
✨Demonstrate Your Communication Skills
As a Reception & Reservations Manager, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like handling a reservation inquiry or greeting a guest, to showcase your friendly and approachable demeanour.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the restaurant's vision, team dynamics, or how they handle busy periods. This not only shows your interest but also helps you assess if this is the right fit for you.
