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For Companies At a Glance
- Tasks: Manage reception, ensure smooth operations, and enhance guest experiences.
- Company: Lilibet’s Restaurant, a chic dining destination in Mayfair.
- Benefits: Exciting work environment, team socials, and career growth opportunities.
- Why this job: Join a passionate team and make every guest's experience unforgettable.
- Qualifications: Confident, well-presented, and passionate about hospitality and service.
- Other info: Celebrate achievements with awards events and enjoy a vibrant workplace culture.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Join the Team at Lilibet’s Restaurant, Mayfair. Lilibet’s is a refined celebration of the sea, delivering elegant, innovative cuisine inspired by global travels and crafted with a strong focus on seasonality, sustainability, and provenance. Our 160-cover destination features an oyster bar, fireside grill, cocktail bar, and year-round terrace, offering an exceptional dining experience in the heart of Mayfair. We are seeking passionate hospitality professionals who take pride in genuine service and have a love for exceptional food and drink. If you are warm, personable, and driven by excellence, we would be delighted to hear from you.
The Position
We are looking for a confident Head Receptionist to join our team. The successful candidate will be friendly, well-presented and passionate about food, drink and hospitality. You will make sure the day to day running of reception is smooth and organised and your passion for great service will help you respond to guest queries in a timely manner, and actioning as required. Your attention to details is key, you’ll be following up any special requests related to reservations, recording any information about special requirements or preferences from our guests and using it to give the special touch to their experience.
Key Responsibilities
- Support the Reception & Reservations manager with diary management and floor planning, adjusting when needed or asked availability as needed to protect pacing and maximise cover yield.
- Monitor booking patterns and assist in forecasting cover pace for upcoming services.
- Ensure system accuracy across all reservations – contact details, guest notes, dietary requirements and occasion tags.
- Step in to manage reservations during peak periods or in the Reception & Reservation Managers absence.
Guest Experience & Profile Development
- Personally greet and engage with VIPs, industry contacts and regular guests, ensuring a consistently polished welcome.
- Capture and update detailed guest preferences, seating requests, drink orders and special notes in Seven rooms.
- Champion the creation and refinement of guest profiles; train team members to gather high-quality information.
- Support the team in recognising and engaging with VIPs and regulars consistently.
- Coordinate with the floor and kitchen to brief on specific needs and timing adjustments.
Let your hair down and celebrate your achievements at our awards events and team socials that are guaranteed to make you smile. We offer a great job that is good for your career, and a great environment to work in. Why not join us?
Head Receptionist in City of Westminster employer: Lilibet's
Contact Detail:
Lilibet's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local restaurants to chat with staff. You never know who might have a lead on that perfect Head Receptionist role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, be warm and engaging. Remember, they’re looking for someone who fits into their team culture, so let your passion for food and hospitality shine through.
✨Tip Number 3
Be proactive! If you see a job opening at Lilibet’s or anywhere else, don’t just wait for them to call you. Follow up with a friendly email or message expressing your enthusiasm for the position. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you nail that interview. Plus, applying directly through our site can give you an edge, as it shows you’re genuinely interested in joining our team at Lilibet’s.
We think you need these skills to ace Head Receptionist in City of Westminster
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for food, drink, and hospitality shine through. We want to see that you're genuinely excited about the role and what we do at Lilibet’s!
Be Personable: Remember, this is a hospitality role! Use a warm and friendly tone in your application. We’re looking for someone who can engage with guests, so let your personality come through in your writing.
Attention to Detail: Make sure to double-check your application for any typos or errors. Just like in our restaurant, attention to detail is key! A polished application shows us you care about the little things.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lilibet's
✨Know the Venue Inside Out
Before your interview, take some time to research Lilibet’s Restaurant. Familiarise yourself with their menu, values, and the overall dining experience they offer. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Passion for Hospitality
During the interview, express your love for food, drink, and exceptional service. Share personal anecdotes that highlight your experiences in hospitality, especially those that demonstrate your ability to create memorable guest experiences.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as managing a busy reception or dealing with a difficult guest. Think of examples from your past roles where you successfully navigated similar challenges and be ready to discuss them.
✨Dress to Impress
As a Head Receptionist, your presentation matters. Dress smartly and professionally for the interview to reflect the polished image that Lilibet’s Restaurant embodies. This will help you make a great first impression right from the start.
