At a Glance
- Tasks: Be the friendly face of our school, welcoming visitors and providing essential admin support.
- Company: Join a vibrant, multicultural school community in Vauxhall, London.
- Benefits: Competitive salary, term-time hours, and a supportive work environment.
- Other info: Opportunity to grow in a diverse and inclusive workplace.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic setting.
- Qualifications: Strong communication skills and a passion for supporting young people.
The predicted salary is between 27629 - 28842 £ per year.
Lilian Baylis Technology School is a vibrant, mixed, 11-18 multicultural community school housed in a modern building in Vauxhall. Our diversity is our greatest strength. We pride ourselves on being an inclusive, welcoming environment where students feel truly represented, both in our curriculum and across the wider school community.
As the first face people see when they walk through our doors, you will play a vital role in maintaining this warm, "home-like" atmosphere.
The Role
We are seeking a friendly, organized, and proactive Business Support Assistant (Reception) to join our administrative team. In this role, you will be the heart of the school’s front office—acting as the first point of contact for visitors, guests, and staff members seeking assistance. Working under the guidance of the Office Manager, you will balance a warm, courteous welcome with efficient administrative support.
Key Responsibilities:
- Reception & Hospitality: Provide a professional, friendly welcome to all visitors, manage the switchboard and incoming calls, and assist staff with daily enquiries.
- Administrative Support: Assist the Office Manager with essential admin duties, including photocopying, filing, and data entry.
- First Aid: Undertake first aid duties (training provided) to support student and staff well-being.
- Special Projects: Lead and manage specific designated areas of responsibility as guided by the Office Manager.
- Safeguarding: Maintain a strict regard for safeguarding and promoting the welfare of children, consistently following all school and Local Authority child protection policies.
What We Are Looking For:
- A welcoming, professional, and patient demeanor.
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to multitask in a bustling school environment.
- A commitment to diversity, inclusion, and the welfare of young people.
Lilian Baylis Technology School is committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to a satisfactory enhanced DBS check.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Assistant: Receptionist (Click here) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lilianbaylis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lilianbaylis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Assistant: Receptionist (Click here) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lilianbaylis:Your cover letter is your chance to shine! Tell us why you want to work at Lilianbaylis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lilianbaylis!
How to prepare for a job interview at Lilianbaylis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
