At a Glance
- Tasks: Be the friendly face of our school, welcoming visitors and managing communications.
- Company: Join a vibrant, multicultural school community in Vauxhall, Lambeth.
- Benefits: Competitive salary, supportive environment, and professional development opportunities.
- Other info: Enjoy a dynamic role with opportunities for growth in a happy school.
- Why this job: Make a real difference in students' lives while working in a caring atmosphere.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26857 - 27240 £ per year.
Lilian Baylis Technology School is a vibrant, mixed 11-18 inner-city school located in Vauxhall, Lambeth. As a multicultural community school, we take pride in our diversity and strive to ensure every student and family feels valued, supported, and represented.
We are seeking a highly motivated and personable Business Support Assistant (Receptionist) to serve as the face and voice of our school. As the first point of contact for staff, parents, visitors, and students, you will play a vital role in upholding our welcoming, professional, and safe environment.
Key Responsibilities
- Frontline Welcome & Security: Provide a warm, efficient greeting for visitors, manage identity badging, oversee supply staff sign-ins, and maintain reception security and the Inventry system.
- Communication & Switchboard: Promptly handle incoming telephone calls, manage switchboard emails, monitor voicemail messages, and coordinate school-wide text and email communications.
- Student & Admin Support: Manage Free School Meals processing, student files, mail distribution, and administrative tasks.
- School Sales: Handle the sale and record-keeping of school uniforms and recreational equipment.
- First Aid & Welfare: Provide first aid care to unwell students (training provided if required) and contact parents or carers when necessary.
What We Are Looking For
- Proven experience in customer service and managing a busy front-of-house or office reception.
- Outstanding written and verbal communication skills, with the ability to deal with sensitive matters using tact, diplomacy, and confidentiality.
- Strong IT literacy (Microsoft Office and Google Drive) with excellent multitasking abilities.
- A proactive, adaptable mindset with a commitment to high standards, safeguarding, and equal opportunities.
We offer a supportive working environment, extensive CPD opportunities, and the chance to be an integral part of an inclusive, success-driven school community.
Receptionist in London employer: Lilian Baylis Technology School
Lilian Baylis Technology School is an exceptional employer, offering a supportive and inclusive work environment where you can truly make a difference in the lives of students. With a focus on employee growth and development, this term-time role provides a unique opportunity to engage with the school community while enjoying a balanced work-life schedule. Join us in fostering a welcoming atmosphere and contributing to the safeguarding of our students in the heart of London.
Contact Details:
Lilian Baylis Technology School Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lilian Baylis Technology School. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lilian Baylis Technology School before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lilian Baylis Technology School:Your cover letter is your chance to shine! Tell us why you want to work at Lilian Baylis Technology School specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lilian Baylis Technology School!
How to prepare for a job interview at Lilian Baylis Technology School
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
