Store Manager - Manchester Arndale Centre in Cheshire, Warrington

Lilac Street Limited is a recruitment agency supporting this UK high street retailer in their search for a store manager. Excellent opportunity for an experienced manager to join this well-established women’s retailer in a key role. Based in the Manchester, Arndale Centre branch, this will suit experienced Store Managers ready for their new challenge.

Responsibilities:

• Lead and inspire colleagues through training, feedback, delegation, local incentives, and clear communication.
• Uphold the highest standards of customer service, especially through our personalised customer experience, to ensure an exceptional shopping journey.
• Foster connections with various departments at the head office and actively engage in networking across the organisation.
• Demonstrate a deep commitment to the brand by serving as an ambassador and setting a positive example for the team.
• Drive sales by delivering outstanding service and effective selling techniques.
• Curate visually appealing store displays with a keen eye for fashion and creativity.
• Ensure efficient management of colleague-related administrative tasks such as scheduling, payroll, onboarding, uniform orders, and training progress checks.
• Strategically plan for upcoming events and promotional changes, leveraging the skills of the team to maintain consistent presentation standards.
• Conduct regular performance evaluations for staff, including probationary and annual reviews, and provide coaching for improvement where necessary.
• Handle colleague recruitment using competency-based interview techniques, in alignment with the area manager's directives.
• Analyse daily and weekly sales data to respond promptly to performance trends and guide the team's understanding.
• Take responsibility for store security and loss prevention, ensuring compliance with company policies and procedures.
• Proactively introduce innovative ideas for improvement within your area of responsibility and address objections to change positively.
• Communicate targets effectively to colleagues and store management through meetings, diaries, and handovers.
• Cultivate an environment of mutual trust and respect, celebrating team achievements.

The Person:

• Results Orientation: Achieve targets and objectives while delivering excellent customer service within agreed deadlines.
• Management Proficiency: Ensure colleagues understand and fulfil their responsibilities, effectively manage tasks, and respond to objectives to achieve business goals.
• Team Building Skills: Motivate and leverage the diverse qualities of the team to enhance overall effectiveness.
• Planning and Organisation: Skilfully schedule tasks, overcome obstacles, and adjust plans as needed, ensuring optimal staffing levels.
• Leadership and Communication: Exhibit strong leadership qualities and communicate effectively across all levels.
• Colleague Development and Performance Management: Train, coach, and develop colleagues while addressing performance issues and managing conflicts constructively. Take ownership of recruitment and selection processes.