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- Tasks: Lead and inspire a team across multiple fashion retail stores to achieve performance goals.
- Company: Join a unique lifestyle brand known for quality craftsmanship and innovative design.
- Benefits: Competitive salary, bonuses, and opportunities for professional growth in a creative environment.
- Why this job: Make a real impact in the fashion industry while developing your leadership skills.
- Qualifications: Experience in multi-site retail management and a passion for fashion.
- Other info: Dynamic role with a focus on sustainability and exceptional customer service.
The predicted salary is between 30000 - 42000 £ per year.
LOCATION – Central London office and field based
Lilac Street Limited is a recruitment agency supporting a fashion lifestyle brand in their search for a Group Store Manager.
About the Company
This UK-based company began in the late 1990s and has since evolved from offering sleepwear to establishing itself as a distinctive lifestyle company. It specialises in creating and curating thoughtfully designed clothing, homeware, and editorial content, with a strong emphasis on traditional craftsmanship and quality textiles. With its creative hub in the UK, it is among the rare few in the British fashion scene to maintain its own in-house pattern room. The company has a national retail presence, complemented by a robust online platform. Its workplace culture is shaped by values such as thoughtfulness, simplicity, creativity, integrity, and courage—fostering a mindful, innovative environment committed to sustainability, authenticity, and meaningful design.
About the Role
As Group Store Manager, you will take full accountability for the operational, commercial, and brand performance across a group of retail stores. You will lead by example, using your initiative to manage store teams and deliver performance goals while maintaining a consistently high brand experience. You will work closely with support functions to ensure teams are equipped with the guidance and resources they need. Your approach to leadership and customer service will set the standard for your group, and you will play a key role in mentoring and developing your teams to reflect those values.
Key Responsibilities
- Take full ownership of the operational performance across a group of 10 stores across the UK.
- Deliver sales, payroll, and stock management KPIs; support the UK Retail Manager with broader cost management and reporting, including profit contribution via group P&L.
- Recruit, lead, and develop a high-performing store management team with tailored training and coaching.
- Set and monitor measurable performance goals and identify succession opportunities through regular development conversations.
- Champion exceptional customer service across all locations, guiding store teams to meet and exceed expectations.
- Collaborate with the Visual Merchandising Manager to maintain consistent and inspiring store visuals.
- Support marketing and branding initiatives in collaboration with the Retail Marketing Manager.
- Build strong relationships with Buying & Merchandising teams to manage stock effectively, balancing sales with aesthetic presentation.
- Share feedback on stock performance and store needs with key internal stakeholders, ensuring communication is accurate and constructive.
- Oversee excellent back-of-house operations to support sales performance and secure store environments.
- Ensure stores follow administrative and operational procedures, including cash and stock handling, in line with the operations manual.
- Foster a safe and healthy work environment by leading on risk assessments and high standards of housekeeping.
- Actively pursue feedback and self-development opportunities to enhance your own performance.
- Undertake additional tasks as required by the UK Retail Manager.
The Person
- Proven multi-site retail management experience, ideally within premium or fashion retail environments.
- Strong leadership background, with a track record of building, inspiring, and retaining high-performing teams.
- Previous experience in fashion retail with a deep understanding of styling, product presentation, and seasonal trends.
- Commercially focused, with the ability to interpret sales data and KPIs to drive performance across multiple locations.
- Customer-centric mindset, demonstrating a passion for delivering exceptional service standards and enhancing customer experience.
- Highly organised and detail-oriented, with experience managing operations, compliance, and back-of-house processes.
- Strong communicator, capable of influencing and collaborating effectively with head office teams and direct reports.
- Agile and adaptable, able to manage change, respond to business needs quickly, and remain calm under pressure.
- Visual merchandising knowledge, ensuring high standards of presentation in line with brand guidelines.
- Experienced in recruitment and team development, with a coaching approach to people management.
- Confident in using retail systems and tools, such as EPOS, stock management, and reporting software.
- Self-motivated and proactive, with a strong sense of ownership and accountability for results.
Salary £42,000 with bonus and benefits
Seniority level Mid-Senior level
Employment type Full-time
Job function Retail
Industries Apparel and Fashion
Group Store Manager - Fashion (Multi Site) in London employer: Lilac Street Limited
Contact Detail:
Lilac Street Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Store Manager - Fashion (Multi Site) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fashion retail scene. Attend industry events, join relevant groups on social media, and don’t be shy about reaching out to current employees at your target companies. You never know who might help you land that interview!
✨Tip Number 2
Show off your passion for fashion! When you get the chance to chat with potential employers, make sure to share your insights on current trends and how they relate to the brand. This will not only demonstrate your knowledge but also your enthusiasm for the role.
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios specific to multi-site management. Think about how you would handle operational challenges or boost team performance across multiple stores. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who align with our values of creativity and integrity. Let’s get you that Group Store Manager position!
We think you need these skills to ace Group Store Manager - Fashion (Multi Site) in London
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Talk about your experience in the industry and how it aligns with our brand values. We want to see that you’re not just looking for a job, but that you genuinely care about the fashion lifestyle.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your multi-site management experience and any relevant achievements. We appreciate when candidates take the time to connect their skills to what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your experience and skills without having to sift through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re proactive and really interested in joining our team!
How to prepare for a job interview at Lilac Street Limited
✨Know Your Brand Inside Out
Before the interview, dive deep into the company's history, values, and product offerings. Understanding their commitment to craftsmanship and sustainability will help you align your answers with their ethos.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience, especially in multi-site management. Discuss how you've inspired teams and driven performance, as this role requires a strong focus on mentoring and developing others.
✨Be Data-Driven
Familiarise yourself with key retail metrics and be ready to discuss how you've used data to drive sales and improve operations. This shows you're commercially focused and can interpret KPIs effectively.
✨Demonstrate Customer-Centricity
Think of specific instances where you've gone above and beyond for customers. This role is all about exceptional service, so sharing your passion for enhancing customer experiences will resonate well with the interviewers.
