Likewize is seeking a Customer Excellence Manager to be the voice of the customer, leading improvements across our Device Protection and Pre‑Owned/Trade‑In journeys. This onsite Crewe role involves collaborating across Digital, Operations, Warehouse, Contact Centre, Commercial, Compliance, Marketing, and Global Product teams to drive measurable customer and colleague experience enhancements.
You will turn feedback and performance data into actionable improvements that simplify journeys, boost
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Customer Experience Architect employer: Likewize
Likewize is an excellent employer that prioritises employee development and a supportive work culture in Crewe. With a focus on delivering high-quality customer service, employees benefit from comprehensive training, opportunities for career advancement, and a collaborative environment that values each team member's contributions. Working onsite in a dynamic call centre, you will be part of a dedicated team committed to making a meaningful impact in the lives of customers.
