Operations Shift Leader (Customisation & Despatch) in Crewe

We are looking for a proactive and enthusiastic Operations Shift Leader to bring energy and drive to our team.

As the Operations Shift Leader, you will be managing a team of warehouse operations colleagues with the responsibility for managing the Customisation and Despatch teams. The role will entail planning and coordinating daily workloads to ensure that all resources are aligned to deliver our customer requirements and to assist in providing a working environment which is safe and without risks to health.

Primary Responsibilities:

• Reporting into the Customisation and Despatch First Line manager; the expected working pattern will be on a weekly rotational basis Monday-Friday 08:00-17:00 and 13:00-22:00.
• Planning work and resource within the department to ensure all production/orders have been completed within SLA.
• Ensuring processes are being followed and recorded ensuring high quality experiences for our internal and external customers.
• Identifying areas of improvement and providing solutions to ensure continuous improvement.
• Achieving Key Performance Indicators (KPI’s) through the effective use of resources, equipment, and information.
• Ensuring that individual performance is maintained at a high level through effective leadership, motivation, and personal example.
• Ensuring all documentation, reports and statistics are completed as required.
• Coaching, training, and development of colleagues within the team.
• Ensuring that any conduct, absence or timekeeping issues are managed effectively.
• Respecting the value of information by following Likewize's data protection/information security policies and procedures.

What we are looking for:

• Previous team management experience (desirable).
• A solid understanding of warehouse/distribution principles and procedures.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office.

What do we offer?

• A competitive salary and benefits package.
• A supportive and collaborative culture.
• A fun and dynamic work environment.
• A range of learning and development opportunities.
• Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption.
• Access to a GP at any time, with prescriptions delivered to your home or work.
• Enhanced Maternity, Paternity & Adoption.
• My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases.
• A fully paid Employee Assistance Programme.
• Free onsite car parking.
• Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave.
• Free onsite modern gym.
• Cycle 2 work scheme.

Ensure Fairness & Embrace Differences:

We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone. We know being diverse and inclusive goes beyond fairness. In fact, it’s fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated – and are essential to our success.

We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know, we’re here to help.