The Likewize UK Crewe office is seeking a Customer Excellence Manager to own and improve end-to-end customer journeys across Device Protection and Pre-Owned/Trade-In products. You will gather insights from feedback, complaints data, and performance metrics to drive measurable improvements with cross-functional teams.
You’ll influence stakeholders across Digital, Operations, Warehouse, Contact Centre and more to deliver simple, intuitive, and compliant journeys that enhance customer and colleague
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Customer Journey Excellence Manager in Crewe employer: Likewize
Likewize is an excellent employer that prioritises employee development and a supportive work culture in Crewe. With a focus on delivering high-quality customer service, employees benefit from comprehensive training, opportunities for career advancement, and a collaborative environment that values each team member's contributions. Working onsite in a dynamic call centre, you will be part of a dedicated team committed to making a meaningful impact in the lives of customers.
