Likewize in Crewe is seeking a Customer Excellence Manager to be the voice of the customer, leading improvements across Device Protection and Pre‑Owned/Trade‑In journeys.
You’ll own end‑to‑end journeys across Digital, Operations, Warehouse, Contact Centre, Commercial, Compliance, Marketing and Global Product teams, turning feedback into measurable improvements that enhance customer and colleague experiences.
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Customer Experience Excellence Lead in Crewe employer: Likewize
Likewize is an excellent employer that prioritises employee development and a supportive work culture in Crewe. With a focus on delivering high-quality customer service, employees benefit from comprehensive training, opportunities for career advancement, and a collaborative environment that values each team member's contributions. Working onsite in a dynamic call centre, you will be part of a dedicated team committed to making a meaningful impact in the lives of customers.
