Likewize is seeking a Customer Relations Executive in Crewe, onsite, to own customer complaints end-to-end. You will investigate escalated cases, gather information, and deliver fair outcomes with clear communication, while complying with FCA regulations and internal SLAs.
This role emphasizes empathy, professionalism and problem-solving in a dynamic environment. You will work within our Customer Relations team to protect customer trust and ensure regulatory and business requirements are met,
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Customer Complaints Specialist – FCA-Regulated in Crewe employer: Likewize
Likewize is an excellent employer that prioritises employee development and a supportive work culture in Crewe. With a focus on delivering high-quality customer service, employees benefit from comprehensive training, opportunities for career advancement, and a collaborative environment that values each team member's contributions. Working onsite in a dynamic call centre, you will be part of a dedicated team committed to making a meaningful impact in the lives of customers.
