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For Companies At a Glance
- Tasks: Provide top-notch support for mobile insurance claims in a dynamic call centre.
- Company: Join Likewize, a leader in customer experience for connected devices.
- Benefits: Enjoy a competitive salary, free gym access, and a vibrant office environment.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Make a real difference by helping customers navigate their claims smoothly.
- Qualifications: Strong communication skills and a customer-focused approach are essential.
The predicted salary is between 26540 - 26540 £ per year.
Location: Crewe, Onsite
Salary: £26,540.800 per annum
What This Role Is All About
Are you passionate about delivering outstanding customer service? Do you have an eye for detail and a commitment to getting things right first time? If so, a career as a Claims Administrator at Likewize could be the perfect fit for you.
In this role, you’ll be at the heart of the customer journey, providing high‑quality support to customers making mobile insurance claims. You’ll respond to requests for assistance, clearly explain programme details, and expertly manage queries through the claims fulfilment process. This will all be within a dynamic call centre environment and on behalf of our valued clients.
Your Key Areas of Focus
- Be a trusted expert, providing clear, accurate information to customers whenever they need support
- Manage and process mobile insurance claims efficiently and accurately, ensuring a smooth customer journey
- Confidently recognise and respond to vulnerable customers with care and professionalism
- Deliver outstanding customer service across multiple channels, including inbound calls and email communications
- Respect the value of information by following Likewize's data protection / information security policies and procedures
What We’re Looking For
- A natural customer‑focused approach, with the confidence to adapt your style to suit different personalities and situations
- Strong communication skills, with the ability to build rapport and hold engaging, professional conversations
- Excellent organisational skills, enabling you to multitask, prioritise effectively, and manage your time in a fast‑paced environment
- Strong computer literacy, with the confidence to work across multiple systems and programmes simultaneously
Get To Know Us
The world runs on connected devices. At Likewize, we make the experience around them work better. We partner with many of the world’s biggest brands to design and deliver seamless device journeys across protection, repair, upgrade, and renewal. We help our partners unlock growth by putting customer experience at the center of the entire device lifecycle. When tech goes wrong, we make it right. When customers are ready for something new, we make the transition simple. We operate on a global scale but never lose sight of the individual customer. Innovation is part of our DNA. We move fast, challenge the obvious, and look for better answers.
We are driven by Success, Passion, Professionalism, Accountability and Teamwork – and we look for people who share the same values. At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you’re going to love it here.
Where We Work
Our UK Head office is located less than two miles from the centre of Crewe, making it an easy and convenient commute. Crewe train station is just a 20‑minute walk away, and for those who prefer to drive, there’s a large free on-site car park available. Once you’re here, you’ll also find plenty of added perks. Paying for a gym membership? You can cancel it when you join us, as our Crewe office has a free on-site gym, open seven days a week. The office itself is a fun and vibrant space, designed to encourage creativity and fresh ideas. It features spacious meeting rooms, fully equipped desks, and dedicated wellness rooms. All of this makes our Crewe office a comfortable, accessible, and inspiring place to work.
Ensure Fairness & Embrace Differences
Together we are committed to creating a work environment where differences are celebrated and are essential to our success. We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodation during the application or interview process, please let us know — we’re here to help.
Claims Administrator in Crewe employer: Likewize
Contact Detail:
Likewize Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Administrator in Crewe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Likewize. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions related to customer service and claims management. The more comfortable you are speaking about your experiences, the better you'll perform in the real deal.
✨Tip Number 3
Show off your skills! During the interview, highlight your organisational skills and ability to multitask. Use specific examples from your past experiences to demonstrate how you've successfully managed similar situations. This will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Claims Administrator in Crewe
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with customers and your commitment to providing top-notch support.
Be Detail-Oriented: Since this role requires a keen eye for detail, make sure to highlight any relevant experience where you've successfully managed tasks that required accuracy. We love candidates who get things right the first time!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match what we’re looking for in a Claims Administrator. It shows us you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Likewize
✨Know the Company Inside Out
Before your interview, take some time to research Likewize. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Claims Administrator, customer service is key. Prepare examples from your past experiences where you delivered outstanding service or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Attention to Detail
Given the importance of accuracy in processing claims, be ready to discuss how you ensure attention to detail in your work. You might want to mention specific tools or methods you use to stay organised and minimise errors.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various customer situations, especially with vulnerable customers. Think about how you can demonstrate empathy and professionalism in your responses, as this aligns with the company’s values.