At a Glance
- Tasks: Build strong client relationships and ensure a top-notch experience with our services.
- Company: Join Likewize, a leader in enhancing device journeys for major brands.
- Benefits: Enjoy a vibrant office, subsidised gym, and flexible working options.
- Other info: Dynamic work environment with a focus on innovation and teamwork.
- Why this job: Make a real impact by driving client success and satisfaction.
- Qualifications: Strong communication skills and a knack for relationship-building are essential.
The predicted salary is between 35000 - 45000 £ per year.
As a Client Success Manager, you’ll be the primary point of contact for our clients, building strong, positive relationships and ensuring they have a consistently high-quality experience with Likewize. Through regular, proactive engagement, you’ll develop a deep understanding of each account, enabling you to identify opportunities for growth and recommend meaningful improvements. You’ll use data and insights to monitor client usage, satisfaction, and engagement, spotting potential risks early and taking action to maintain long-term partnerships. By proactively addressing challenges and delivering solutions, you’ll play a key role in driving client success, strengthening retention, and maximising the value our clients gain from our products and services.
Your Key Areas of Focus
- Act as the primary point of contact for clients, fostering strong, positive, and engaged relationships.
- Maintain regular, proactive communication with clients to ensure high levels of satisfaction and consistency in their experience with Likewize.
- Develop a deep understanding of each account, enabling you to confidently recommend upgrades and improvements.
- Monitor client usage, satisfaction, and engagement metrics to assess overall account.
- Identify potential risks, such as declining usage or dissatisfaction, and take early action to retain clients.
- Proactively address challenges and deliver solutions that enhance client outcomes and retention.
What We’re Looking For
- Strong communication and relationship-building skills, with the ability to engage stakeholders at all levels.
- Solid commercial awareness, including understanding of revenue drivers, upselling, and retention strategies.
- Ability to analyse data and interpret trends to inform decisions and recommendations.
- Good project management skills, with the ability to manage multiple accounts and priorities.
- Commercial understanding of SaaS, ideally with experience in the tech industry and the ability to adapt in a fast‑changing environment.
Get To Know Us
The world runs on connected devices. At Likewize, we make the experience around them work better. We partner with many of the world’s biggest brands to design and deliver seamless device journeys across protection, repair, upgrade, and renewal. We help our partners unlock growth by putting customer experience at the center of the entire device lifecycle. When tech goes wrong, we make it right. When customers are ready for something new, we make the transition simple. We operate on a global scale but never lose sight of the individual customer. Innovation is part of our DNA. We move fast, challenge the obvious, and look for better answers.
We are driven by Success, Passion, Professionalism, Accountability and Teamwork – and we look for people who share the same values. At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you’re going to love it here.
Where We Work
Our Bristol office is located less than two miles from the centre of the city, making it an easy and convenient commute. Parson Street train station is just a 25‑minute walk away, and for those who prefer to drive, there’s a large free on-site car park available. Once you’re here, you’ll also find plenty of added perks. Our Bristol office benefits from a subsidised on-site gym, open 24/7, with state‑of‑the‑art equipment, fitness classes, and personal training sessions available. The office itself is a fun and vibrant space, designed to encourage creativity and fresh ideas. It features spacious meeting rooms, fully equipped desks, and multiple breakout areas. During the summer months, the outdoor terrace offers a great place to relax, enjoy the view, or challenge your colleagues to a game of ping pong. All of this makes our Bristol office a fun, accessible, and creative place to work.
Ensure Fairness & Embrace Differences
Together we are committed to creating a work environment where differences are celebrated and are essential to our success. We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodation during the application or interview process, please let us know — we’re here to help.
Client Success Manager in Bristol employer: Likewize
At Likewize, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture in our Bristol office. With a focus on employee growth, we provide opportunities for professional development alongside a range of benefits, including a subsidised gym and a creative workspace designed to inspire innovation. Our commitment to teamwork and accountability ensures that every team member can thrive while making a meaningful impact on client success.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Likewize. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Likewize before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Manager in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Likewize:Your cover letter is your chance to shine! Tell us why you want to work at Likewize specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Likewize!
How to prepare for a job interview at Likewize
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
