Client Success Manager – Bristol, Onsite
As a Client Success Manager you’ll be the primary point of contact for our clients, building strong, positive relationships and ensuring they have a consistently high‑quality experience with Likewize. Through regular, proactive engagement you’ll develop a deep understanding of each account, enabling you to identify opportunities for growth and recommend meaningful improvements. You’ll use data and insights to monitor client usage, satisfaction and engagement, spotting potential risks early and taking action to maintain long‑term partnerships. By proactively addressing challenges and delivering solutions you’ll play a key role in driving client success, strengthening retention and maximising the value our clients gain from our products and services.
Key Areas of Focus
- Act as the primary point of contact for clients, fostering strong, positive and engaged relationships.
- Maintain regular, proactive communication to ensure high levels of satisfaction and consistency in client experience.
- Develop a deep understanding of each account to confidently recommend upgrades and improvements.
- Monitor client usage, satisfaction and engagement metrics to assess overall account health.
- Identify potential risks, such as declining usage or dissatisfaction, and take early action to retain clients.
- Proactively address challenges and deliver solutions that enhance client outcomes and retention.
What We’re Looking For
- Strong communication and relationship‑building skills, with the ability to engage stakeholders at all levels.
- Solid commercial awareness, including understanding of revenue drivers, upselling and retention strategies.
- Ability to analyse data and interpret trends to inform decisions and recommendations.
- Good project management skills, with the ability to manage multiple accounts and priorities.
- Commercial understanding of SaaS, ideally with experience in the tech industry and the ability to adapt in a fast‑changing environment.
Office Benefits
- Subsidised on‑site gym, open 24/7, with state‑of‑the‑art equipment.
- Free on‑site car park and easy access to public transport.
- Spacious meeting rooms, fully equipped desks and multiple breakout areas.
Fairness & Embrace Differences
We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity.
