At a Glance
- Tasks: Provide top-notch support for mobile insurance claims and ensure a smooth customer journey.
- Company: Likewize, a dynamic company focused on outstanding customer service.
- Benefits: Free gym access, spacious office, and a supportive work environment.
- Other info: Convenient location with excellent transport links and a commitment to inclusivity.
- Why this job: Join a team that values your skills and celebrates diversity while making a real impact.
- Qualifications: Strong communication skills and a customer-focused approach are essential.
The predicted salary is between 24000 - 30000 £ per year.
Claims Administrator • Location: Crewe • Onsite
What This Role Is All About
Are you passionate about delivering outstanding customer service? Do you have an eye for detail and a commitment to getting things right the first time? If so, a career as a Claims Administrator at Likewize could be the perfect fit for you. In this role, you’ll be at the heart of the customer journey, providing high‑quality support to customers making mobile insurance claims. You’ll respond to requests for assistance, clearly explain programme details, and expertly manage queries through the claims fulfilment process. This will all be within a dynamic call centre environment and on behalf of our valued clients.
Likewize is authorised by the FCA which means that we must meet a range of requirements, standards and rules. If we don’t all work to meet these standards the FCA has a range of enforcement powers they can use to protect consumers and act against firms and individuals. Those enforcement powers include imposing financial penalties or prohibiting individuals from carrying out regulated activities.
Key Areas of Focus
- Be a trusted expert, providing clear, accurate information to customers whenever they need support
- Manage and process mobile insurance claims efficiently and accurately, ensuring a smooth customer journey
- Confidently recognise and respond to vulnerable customers with care and professionalism
- Deliver outstanding customer service across multiple channels, including inbound calls and email communications
- Respect the value of information by following Likewize's data protection / information security policies and procedures
What We’re Looking For
- A natural customer‑focused approach, with the confidence to adapt your style to suit different personalities and situations
- Strong communication skills, with the ability to build rapport and hold engaging, professional conversation
- Excellent organisational skills, enabling you to multitask, prioritise effectively, and manage your time in a fast‑paced environment
- Strong computer literacy, with the confidence to work across multiple systems and programmes simultaneously
Where We Work
- Our UK Head office is located less than two miles from the centre of Crewe, making it an easy and convenient commute.
- Crewe train station is just a 20‑minute walk away, and for those who prefer to drive, there’s a large free on‑site car park available.
- We offer a free on‑site gym, open seven days a week.
- The office features spacious meeting rooms, fully equipped desks, and dedicated wellness rooms.
Ensure Fairness & Embrace Differences. Together we are committed to creating a work environment where differences are celebrated and are essential to our success. We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodation during the application or interview process, please let us know — we’re here to help.
Claims Administrator in Crewe employer: Likewize Device Protection UK Limited
At Likewize, we pride ourselves on being an excellent employer, offering a vibrant work culture that prioritises outstanding customer service and employee well-being. Located conveniently in Crewe, our office features modern amenities including a free on-site gym and spacious meeting rooms, fostering both personal and professional growth. We are committed to inclusivity and support for all employees, ensuring a rewarding and meaningful career path for those who join our team as Claims Administrators.
Contact Details:
Likewize Device Protection UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Administrator in Crewe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Likewize Device Protection UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Likewize Device Protection UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Claims Administrator in Crewe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Likewize Device Protection UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at Likewize Device Protection UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Likewize Device Protection UK Limited!
How to prepare for a job interview at Likewize Device Protection UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
