Client Desk Support in Crewe

Likewize is the premier global boutique for device protection and pre-owned solutions. From phones to smart home devices, we care for the tech that powers everyday life.

At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you’re going to love it here.

We are looking for two motivated and detail-oriented Client Support team members to join our Client Desk team in Crewe. As Client Desk Support, you will play a crucial role in supporting our Account Managers by assisting with client-related tasks, providing administrative support, and helping to maintain strong client relationships. This is a fantastic opportunity to gain hands-on experience and develop your career in client services and account management.

• Support Account Managers in managing client accounts, ensuring smooth day-to-day operations.
• Assist with preparing client reports, presentations, and other materials for meetings.
• Handle client inquiries and requests, escalating issues to Account Managers when necessary.
• Track and manage client projects, ensuring timelines are met and client expectations are exceeded.
• Assist with the onboarding of new clients, including gathering necessary information and ensuring that processes are followed.
• Maintain accurate client records, ensuring all client interactions are logged and tracked in the CRM system.
• Collaborate with internal teams (e.g., operations, technical support, finance) to coordinate service delivery, supply of timely updates and ensure client satisfaction.
• Monitor client satisfaction and work with Account Managers to identify areas for improvement.
• Participate in ongoing training and development to enhance your skills in account management and client relations.

• A recent graduate with a degree in any field desired (Business, Communications, or similar disciplines preferred) or relevant working experience.
• Strong communication skills, both written and verbal, with the ability to build and maintain relationships with clients.
• Strong organizational skills, with the ability to manage multiple tasks and meet deadlines.
• Ability to work collaboratively as part of a team, supporting Account Managers and other internal stakeholders.
• A customer-focused attitude with a proactive approach to problem-solving.

The world runs on connected devices. At Likewize, we make the experience around them work better. We partner with many of the world’s biggest brands to design and deliver seamless device journeys across protection, repair, upgrade, and renewal. We help our partners unlock growth by putting customer experience at the center of the entire device lifecycle.

When tech goes wrong, we make it right. When customers are ready for something new, we make the transition simple. We operate at global scale, but never lose sight of the individual customer. Innovation is part of our DNA. We move fast, challenge the obvious, and look for better answers.

We are driven by Success, Passion, Professionalism, Accountability and Teamwork – and we look for people who share the same values. At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you’re going to love it here. Apply to join us today!