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For Companies At a Glance
- Tasks: Support customers with mobile insurance claims and ensure a smooth journey.
- Company: Join Likewize, a dynamic tech company focused on customer experience.
- Benefits: Enjoy a competitive salary, vibrant office, and opportunities for growth.
- Other info: Inclusive workplace with a commitment to diversity and support for all.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and a customer-focused approach are essential.
The predicted salary is between 26540 - 26540 ÂŁ per year.
Location: Crewe, Onsite
Salary: ÂŁ26,540.800 per annum
What This Role Is All About
In this role, youâll be at the heart of the customer journey, providing highâquality support to customers making mobile insurance claims. Youâll respond to requests for assistance, clearly explain programme details, and expertly manage queries through the claims fulfilment process. This will all be within a dynamic call centre environment and on behalf of our valued clients.
Likewize is authorised by the FCA which means that we must meet a range of requirements, standards and rules. If we donât all work to meet these standards the FCA have a range of enforcement powers they can use to protect consumers and act against firms and individuals. Those enforcement powers include imposing financial penalties or prohibiting individuals from carrying out regulated activities.
Your Key Areas of Focus
- Be a trusted expert, providing clear, accurate information to customers whenever they need support
- Manage and process mobile insurance claims efficiently and accurately, ensuring a smooth customer journey
- Confidently recognise and respond to vulnerable customers with care and professionalism
- Deliver outstanding customer service across multiple channels, including inbound calls and email communications
- Respect the value of information by following Likewize's data protection / information security policies and procedures
What Weâre Looking For
- A natural customerâfocused approach, with the confidence to adapt your style to suit different personalities and situations
- Strong communication skills, with the ability to build rapport and hold engaging, professional conversations
- Excellent organisational skills, enabling you to multitask, prioritise effectively, and manage your time in a fastâpaced environment
- Strong computer literacy, with the confidence to work across multiple systems and programmes simultaneously
Where We Work
Our UK Head office is located less than two miles from the centre of Crewe, making it an easy and convenient commute. Crewe train station is just a 20âminute walk away, and for those who prefer to drive, thereâs a large free on-site car park available. The office itself is a fun and vibrant space, designed to encourage creativity and fresh ideas. It features spacious meeting rooms, fully equipped desks, and dedicated wellness rooms. All of this makes our Crewe office a comfortable, accessible, and inspiring place to work.
Ensure Fairness & Embrace Differences
Together we are committed to creating a work environment where differences are celebrated and are essential to our success. We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodation during the application or interview process, please let us know â weâre here to help.
Claims Administrator in Crewe employer: Likewize Corp.
Contact Detail:
Likewize Corp. Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Claims Administrator in Crewe
â¨Tip Number 1
Get to know the company inside out! Research Likewize's values and mission, so you can show how your skills align with their goals during interviews. This will help you stand out as a candidate who truly understands what theyâre all about.
â¨Tip Number 2
Practice your communication skills! Since the role involves engaging with customers, try role-playing common scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly when it matters most.
â¨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
â¨Tip Number 4
Donât forget to follow up after interviews! A quick thank-you email reiterating your interest in the position can leave a lasting impression. It shows youâre proactive and genuinely excited about the opportunity to join the team.
We think you need these skills to ace Claims Administrator in Crewe
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Administrator role. Highlight your customer service experience and any relevant skills that match what we're looking for, like strong communication and organisational abilities.
Show Your Passion: Let your enthusiasm shine through in your application! We love candidates who are genuinely excited about helping customers and making their experience better. Share a bit about why you want to join us at Likewize.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate applicants who can communicate effectively, just like we do with our customers!
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, itâs super easy to do!
How to prepare for a job interview at Likewize Corp.
â¨Know Your Stuff
Before the interview, make sure you understand the mobile insurance claims process inside out. Familiarise yourself with common queries and how to handle them. This will help you demonstrate your expertise and confidence during the conversation.
â¨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about times when you adapted your communication style to suit different customers or handled difficult situations with professionalism. This will highlight your natural customer-focused approach.
â¨Practice Multitasking
Since the role requires strong organisational skills and the ability to manage multiple systems, practice answering questions while navigating through different platforms. This will help you feel more comfortable during the interview and show that you're ready for the fast-paced environment.
â¨Embrace the Company Values
Familiarise yourself with Likewize's values: Success, Passion, Professionalism, Accountability, and Teamwork. Be prepared to discuss how you embody these values in your work. This will demonstrate that you align with their culture and are a great fit for the team.