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For Companies At a Glance
- Tasks: Manage content workflow tickets, ensuring smooth operations and effective communication.
- Company: Join Likewize, a global leader in tech support and insurance, serving over a billion customers.
- Benefits: Enjoy a competitive salary, health plans, discounts, and a fun work environment.
- Why this job: Be part of a dynamic team that values innovation and supports your career growth.
- Qualifications: Experience with JIRA, strong organisational skills, and a proactive attitude are essential.
- Other info: We embrace diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 19800 - 26700 £ per year.
Content Workflow Administrator page is loaded
Content Workflow Administrator
Apply locations Bristol, England, UK time type Full time posted on Posted 3 Days Ago job requisition id R-1076
Job Description:
Content Workflow Administrator (12 month Fixed term contract)
Location: Bedminster Down, onsite
Salary: £23,907 + Benefits
Hours: Monday – Friday, 37.5 hours
Welcome to Likewize
At Likewize, we are on a mission to protect and support the world’s technology. As a global leader in insurance, repair, sustainability, and tech support solutions, we serve over a billion customers across 30 countries, solving more than 250 million problems each year.
From lost and stolen devices to complicated tech issues, we’re the behind-the-scenes heroes who keep the digital world running for some of the world’s largest brands, telcos, and banks.
Position summary
We’re looking for an organised, detail-drivenWorkflow Administratorto join our fast-paced team. This role is central to ensuring the smooth and effective management of content workflow tickets viaJIRA. You will triage and allocate incoming requests, maintain clear status tracking, and collaborate closely with internal teams to drive resolution and process efficiency.
Key Responsibilities
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Review and triage new tickets raised by internal stakeholders and clients
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Ensure all necessary information is provided and tickets are correctly categorised
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Allocate tickets to appropriate teams in line with roadmap priorities
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Collaborate with the Content Planner to manage priorities effectively
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Maintain accurate ticket statuses and categories within JIRA
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Identify and remove blockers by liaising with relevant teams
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Monitor ticket progress, ensuring timelines are met
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Act as a central point of contact for all workflow-related updates
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Provide timely communication on ticket status and progress
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Escalate delays or issues to relevant stakeholders as neede
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Identify trends or recurring issues in ticket workflows and propose solutions for process optimisation.
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Ensure the workflow management process evolves to meet the needs of the business and stakeholders.
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Conduct ad hoc administrative tasks and optimisation requests as required , supporting agile responses to evolving business needs and contributing to workflow efficiency.
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Respect the value of information by following Likewize\’s data protection / information security policies and procedures
About You
Experience & Skills
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Previous experience with JIRA or similar workflow management tools
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Experience in workflow, project coordination, or administrative roles
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Strong organisational and multitasking skills
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Excellent communication and stakeholder engagement skills
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High attention to detail and ability to prioritise effectively
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Proactive, solutions-focused, and self-motivated
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Comfortable working independently and in a team
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Flexible and adaptable to evolving business needs
What do we offer?
At Likewize, we care about you and your progression. We offer:
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A competitive salary and benefits package
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A supportive and collaborative culture
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A fun and dynamic work environment
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A range of learning and development opportunities
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Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
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Access to a GP at any time, with prescriptions delivered to your home or work
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Enhanced Maternity, Paternity & Adoption
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My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases
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A fully paid Employee Assistance Programme
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Free onsite car parking
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Employee Discounts
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Cycle 2 work scheme
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Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave
Ready to help us keep the world connected?
Apply today and join a company that’s transforming the future of technology.
Ensure Fairness & Embrace Differences
We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.
We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated and are essential to our success.
We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.
Are you ready to join Likewize?
At Likewize, we are trusted by many of the world’s biggest brands to look after their customers tech. When their tech goes wrong we make it right.
We offer device protection insurance programs, repair services, upgrade and recommence solutions and also premium tech support.
The tech industry moves fast – but so do we. Innovation and disruption are in our DNA, so we are always challenging convention and looking for ways to do things better, quicker and making everything easier for our customers.
Doing that successfully takes trust, teamwork and a knack for making the complicated simple. We’re looking for creative, quick and relentless talent to join the team. Are you one of us?
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Content Workflow Administrator employer: Likewize Corp.
Contact Detail:
Likewize Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Workflow Administrator
✨Tip Number 1
Familiarise yourself with JIRA, as it's a key tool for this role. Consider taking an online course or watching tutorials to understand its functionalities better, which will help you stand out during the interview.
✨Tip Number 2
Brush up on your organisational and multitasking skills. You might want to practice managing multiple tasks simultaneously, perhaps by using a personal project management tool to simulate the workflow you'll be handling.
✨Tip Number 3
Prepare examples of how you've effectively communicated with stakeholders in previous roles. Think about specific situations where your communication made a difference in resolving issues or improving processes.
✨Tip Number 4
Research Likewize's mission and values thoroughly. Being able to articulate how your personal values align with theirs can make a strong impression and show that you're genuinely interested in the company.
We think you need these skills to ace Content Workflow Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with JIRA or similar workflow management tools. Emphasise your organisational skills and any previous roles in project coordination or administration.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific responsibilities from the job description, such as triaging tickets and collaborating with teams, to show you understand the position.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively engaged with stakeholders or resolved issues in past positions.
Highlight Problem-Solving Abilities: Discuss instances where you've identified trends or recurring issues in workflows and proposed solutions. This will demonstrate your proactive and solutions-focused mindset, which is crucial for the Content Workflow Administrator role.
How to prepare for a job interview at Likewize Corp.
✨Familiarise Yourself with JIRA
Since the role involves managing content workflow tickets via JIRA, make sure you understand how it works. Brush up on its features and functionalities, as being able to discuss your experience with similar tools will show your preparedness.
✨Demonstrate Your Organisational Skills
Prepare examples that showcase your strong organisational and multitasking abilities. Think of situations where you successfully managed multiple tasks or projects simultaneously, as this is crucial for the Workflow Administrator role.
✨Communicate Clearly and Effectively
As communication is key in this position, practice articulating your thoughts clearly. Be ready to discuss how you've engaged with stakeholders in the past and how you ensure everyone is kept in the loop regarding project statuses.
✨Show Your Problem-Solving Skills
Be prepared to discuss specific instances where you identified issues in workflows and proposed solutions. This will demonstrate your proactive and solutions-focused mindset, which is essential for optimising processes in the role.
