Content QA Specialist

**Job Description:****Content QA Specialist****Location: Bristol, Onsite****Salary: £24,882 per annum**Welcome to Likewize – the market leader and one of the fastest growing companies in insurance, repair, sustainability and technology platforms!Imagine being part of a team that keeps the digital world running. At Likewize, that’s exactly what we do. We’re the heroes behind the scenes, making sure technology always works – no matter what.At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you’re going to love it here.**Job Profile**This role is focused on testing and validating various types of content to ensure accuracy, relevancy, and usability. As a Content QA Specialist, you will collaborate closely with internal teams to improve content quality, identify gaps, and process feedback-driven content updates.You will also help maintain live environments, conduct pre-production testing, and ensure our content meets the needs of users and stakeholders.**About the role:**Content Quality Assurance* Test and review various types of content for accuracy, spelling, and grammar.* Validate content to ensure it is valuable, helpful, and relevant to users.* Perform hygiene testing on live environments to identify and resolve content issues.Collaboration and Workflow* Work with content creators and other teams to ensure content aligns with briefs and standards.* Provide actionable feedback to content teams based on testing results.* Collaborate on planning new content, including contributing ideas for scripts and enhancements.Content Optimisation* Identify gaps in content and propose solutions to address them.* Process agent feedback and product requests to ensure content meets real-world needs.* Regularly review and update existing content to improve clarity and usability.Release Management* Conduct weekly change testing across pre-production and production environments.* Collate and distribute release notes for clients, ensuring clear communication of updates.**Role and Responsibility:**Ownership* Take ownership of assigned QA tasks, ensuring deadlines are met and standards upheld.* Maintain documentation of testing results and feedback provided to content teams.Operational Excellence* Adhere to established QA processes to maintain consistent quality across all content.* Stay informed about best practices for content creation and delivery.* Contribute to a culture of quality and attention to detail within the team.* Regularly evaluate customer journeys and content to identify opportunities for improvement.* Respect the value of information by following Likewize’s data protection / information security policies and procedures**Key Skills and Qualifications:**Experience* Content proofreading or quality assurance experience* Basic understanding of content management workflows or testing environments preferredKnowledge and Skills* Excellent grasp of spelling, grammar, and language accuracy.* Strong organisational and time management skills.* Attention to detail with a commitment to high-quality content standards.Personal Attributes* Proactive and confident, with a strong sense of responsibility for content quality.* Collaborative mindset, with the ability to communicate effectively across teams.* Self-motivated, eager to learn, and adaptable in a fast-paced environment.At Likewize, we care about you and your progression. We offer:* 22 days annual leave* A competitive salary and benefits package* A supportive and collaborative culture* A fun and dynamic work environment* A range of learning and development opportunities* Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption* Access to a GP at any time, with prescriptions delivered to your home or work* Enhanced Maternity, Paternity & Adoption* My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases* A fully paid Employee Assistance Programme* Free onsite car parking* Employee Discounts* Cycle 2 work scheme* Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave**Ensure Fairness & Embrace Differences**Together we are committed to creating a work environment where differences are celebrated and are essential to our success. We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.The world runs on connected devices.At Likewize, we make the experience around them work better.We partner with many of the world’s biggest brands to design and deliver seamless device journeys across protection, repair, upgrade, and renewal. We help our partners unlock growth by putting customer experience at the center of the entire device lifecycle.When tech goes wrong, we make it right. When customers are ready for something new, we make the transition simple.We operate at global scale, but never lose sight of the individual customer. Innovation is part of our DNA. We move fast, challenge the obvious, and look for better answers.We are driven by Success, Passion, Professionalism, Accountability and Teamwork – and we look for people who share the same values. At Likewize, we *Go for Growth*.To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success.If that fires you up, you’re going to love it here. Apply to join us today! #J-18808-Ljbffr