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For Companies At a Glance
- Tasks: Support customers with mobile insurance claims and ensure a smooth process.
- Company: Join Likewize, a leader in connected device solutions.
- Benefits: Competitive salary, vibrant office, and opportunities for growth.
- Other info: Inclusive workplace with a commitment to diversity and support.
- Why this job: Be at the heart of customer experience and make a real difference.
- Qualifications: Strong communication skills and a customer-focused approach.
The predicted salary is between 26540 - 26540 ÂŁ per year.
Location: Crewe, Onsite
Salary: ÂŁ26,540.800 per annum
What This Role Is All About
In this role, youâll be at the heart of the customer journey, providing highâquality support to customers making mobile insurance claims. Youâll respond to requests for assistance, clearly explain programme details, and expertly manage queries through the claims fulfilment process. This will all be within a dynamic call centre environment and on behalf of our valued clients.
Likewize is authorised by the FCA which means that we must meet a range of requirements, standards and rules. If we donât all work to meet these standards the FCA have a range of enforcement powers they can use to protect consumers and act against firms and individuals. Those enforcement powers include imposing financial penalties or prohibiting individuals from carrying out regulated activities.
Your Key Areas of Focus
- Be a trusted expert, providing clear, accurate information to customers whenever they need support
- Manage and process mobile insurance claims efficiently and accurately, ensuring a smooth customer journey
- Confidently recognise and respond to vulnerable customers with care and professionalism
- Deliver outstanding customer service across multiple channels, including inbound calls and email communications
- Respect the value of information by following Likewize's data protection / information security policies and procedures
What Weâre Looking For
- A natural customerâfocused approach, with the confidence to adapt your style to suit different personalities and situations
- Strong communication skills, with the ability to build rapport and hold engaging, professional conversations
- Excellent organisational skills, enabling you to multitask, prioritise effectively, and manage your time in a fastâpaced environment
- Strong computer literacy, with the confidence to work across multiple systems and programmes simultaneously
Where We Work
Our UK Head office is located less than two miles from the centre of Crewe, making it an easy and convenient commute. Crewe train station is just a 20âminute walk away, and for those who prefer to drive, thereâs a large free on-site car park available. The office itself is a fun and vibrant space, designed to encourage creativity and fresh ideas. It features spacious meeting rooms, fully equipped desks, and dedicated wellness rooms. All of this makes our Crewe office a comfortable, accessible, and inspiring place to work.
Ensure Fairness & Embrace Differences
Together we are committed to creating a work environment where differences are celebrated and are essential to our success. We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodation during the application or interview process, please let us know â weâre here to help.
Claims Administrator employer: Likewize Corp.
Contact Detail:
Likewize Corp. Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Claims Administrator
â¨Tip Number 1
Get to know the company inside out! Research Likewize's values and mission, and think about how your skills align with their customer-focused approach. This will help you stand out in interviews.
â¨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, role-play common scenarios with a friend or family member. This will boost your confidence and help you handle queries like a pro.
â¨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Likewize team.
We think you need these skills to ace Claims Administrator
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Administrator role. Highlight your customer service experience and any relevant skills that match what we're looking for, like strong communication and organisational abilities.
Show Your Passion: Let your enthusiasm shine through in your application! We love candidates who are genuinely excited about helping customers and making their experience better. Share a bit about why you want to join us at Likewize.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don't forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Likewize Corp.
â¨Know the Company Inside Out
Before your interview, take some time to research Likewize. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
â¨Showcase Your Customer Service Skills
As a Claims Administrator, you'll be at the forefront of customer interactions. Prepare examples from your past experiences where you've provided excellent customer service, especially in challenging situations. Highlight your ability to adapt your communication style to different personalities.
â¨Demonstrate Organisational Skills
In a fast-paced environment, being organised is key. Be ready to discuss how you manage multiple tasks and prioritise effectively. You might even want to share a specific instance where your organisational skills made a difference in your work.
â¨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, especially with vulnerable customers. Think about how you would approach these scenarios with care and professionalism, and be prepared to articulate your thought process clearly.