At a Glance
- Tasks: Lead projects to improve processes and automate solutions in a dynamic team.
- Company: Join Lightspeed, a global leader in commerce technology with a focus on inclusion.
- Benefits: Enjoy flexible work, equity options, health credits, and career growth opportunities.
- Other info: Be part of a diverse team that values your voice and supports your growth.
- Why this job: Make a real impact by transforming operations and leveraging AI in your projects.
- Qualifications: 7+ years in business analysis and strong analytical skills required.
The predicted salary is between 45000 - 55000 £ per year.
We’re looking for a Lead Business Analyst, Process & Automation to join our Capital and Payments team. Process & Automation is a small team working across the operations behind payments, lending, underwriting, risk, and billing. We find operational friction, diagnose root causes, and build the process, data, tooling, and automation solutions that fix it.
You will own projects end to end: find where a process is failing or create toil, prove it with data, design something better, coordinate the build with stakeholders, and stay with it until the receiving team owns it and the numbers have moved. AI is a default tool in how we work rather than a separate initiative. This is a hands-on individual-contributor role with full ownership of your projects.
What you’ll be doing:
- Define: map end-to-end flows, trace handoffs, and understand how a process actually runs rather than how it is documented.
- Diagnose: separate root causes from symptoms and quantify where time, money, and customers are being lost.
- Design: turn what you find into clear requirements, better flows, and delivery plans with measurable success criteria, then build or coordinate the automation, tooling, data, and controls they depend on.
- Instrument: lead testing and launch readiness, track impact against agreed measures, drive adoption, and hand ownership back to the team that owns the outcome.
- Establish how we use AI agents in operations: identify where they create real leverage, then design, test, and deploy them for bounded, multi-step workflows, including the evaluation methods that prove they work.
- Partner with teams outside operations whose work affects these outcomes, and turn operational findings into business cases that help Product and Technology prioritise longer-term solutions.
What you need to bring:
- 7+ years in business analysis, process improvement, operations, implementation, or product operations.
- A track record leading complex cross-functional projects from problem definition through implementation and ongoing measurement.
- Strong analytical skills - you use data, queries, and dashboards to validate problems and prove outcomes, not only to report on them.
- Demonstrated ability to turn ambiguous business needs into clear requirements, process designs, and delivery plans.
- Excellent stakeholder management, facilitation, written communication, and presentation skills, with a track record of driving alignment and outcomes across teams you do not manage.
Even better if you have, but not necessary:
- Financial services, fintech, payments, lending, or insurance - or another complex, regulated operating environment.
- Commerce, e-commerce, point-of-sale, or marketplace experience.
- Hands-on experience with workflow, case-management, or process-automation platforms.
- SQL, business-intelligence tools, or data modelling.
- Experience evaluating or deploying AI-enabled solutions for operational use cases.
- Experience driving adoption and effectiveness after launch, not just delivery.
You’ll enjoy:
- A flexible work environment that empowers you to do your best work.
- A culture that celebrates performance.
- The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard.
- Career-defining opportunities.
- Plus benefits designed to keep you happy, healthy and fulfilled.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Lead Business Analyst, Process & Automation (Belfast | remote) employer: Lightspeedhq
Lightspeed is an exceptional employer that fosters a collaborative and innovative work culture, perfect for high-performing sales professionals looking to make a significant impact. With genuine career growth opportunities, a supportive team environment, and a comprehensive benefits package including a share scheme and wellness programs, employees are empowered to thrive both personally and professionally. Located in a vibrant city, Lightspeed not only values diversity and inclusion but also encourages a sense of belonging, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Business Analyst, Process & Automation (Belfast | remote)
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Lightspeedhq!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Lead Business Analyst, Process & Automation (Belfast | remote)
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Lightspeedhq, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Lightspeedhq
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Lightspeedhq’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
