Team Lead - System Enablement Specialists Amsterdam, North Holland, Netherlands; Belfast, North[...]

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As the Team Lead, System Enablement Specialist, you will oversee a team focused on developing and maintaining enablement documentation for IS-owned systems and tools. IS Systems Enablement is also responsible for delivering training initiatives that drive effective system adoption across the organization.

***Please note that this role is based in London, UK***

What you\’ll be doing:

• Partner with IS PM leadership to ensure successful enablement on high-impact IS projects & initiatives
• Ensure consistent execution of the playbook to meet stakeholder needs throughout the project lifecycle.
• Lead, mentor, and manage a team of system enablement specialists, ensuring high performance and engagement.
• Provide adoption metrics to cross-functional leadership to highlight areas of improvement and enforce enablement.
• Provide regular project status updates to leadership and ensure adherence to deadlines.
• Engage with cross-functional stakeholders to share team updates, exchange feedback, and align on priorities.
• Foster a collaborative and inclusive team culture that encourages innovation and knowledge sharing.

At a more granular level:

• Leadership & Team Management:
  • Lead, mentor, and manage a team of system enablement specialists, ensuring high performance and engagement.
  • Set clear objectives, provide regular feedback, and conduct performance evaluations to support the professional development of team members.
  • Foster a collaborative and inclusive team culture that encourages innovation and knowledge sharing.
• System Optimization:
  • Collaborate with cross-functional teams (IS, Product, etc.) to identify and address system needs and opportunities for improvement.
  • Develop and maintain system documentation, playbooks, and best practices to standardize processes across the organization.
• Project Management:
  • Manage multiple projects simultaneously, ensuring they are delivered on time, within scope.
  • Develop project plans, allocate resources, and track progress, while proactively identifying and mitigating risks.
  • Communicate project status, updates, and challenges to stakeholders at various levels of the organization.
• Stakeholder Engagement:
  • Act as a liaison between technical teams and non-technical stakeholders to translate business requirements into system enhancements.
  • Build strong relationships with key stakeholders, understanding their needs and providing solutions that align with business objectives.
  • Facilitate training sessions, workshops, and onboarding for end-users to maximize system adoption and utilization.
• Continuous Improvement:
  • Identify opportunities for process automation and improvement, leveraging data analysis and industry best practices.
  • Lead initiatives to implement new tools, technologies, or systems that enhance operational capabilities.
  • Monitor system performance and user feedback to drive continuous optimization and high availability.

What’s in it for you?

Come live the Lightspeed experience…

• Ability to work in a truly flexible environment;
• Unlock your potential with our growth program, paving the way for promotions and career advancement;
• Genuine career opportunities in a company that’s creating new jobs every day;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Health & Wellness Credit – expenses towards your gym membership, yoga classes, a new bike, or other health-related activities
• Mental Health Support through the Modern Health App – access to meditation, coaching, or counseling
• People Experience – work from anywhere in the world for 60 days a year
• LinkedIn Learning: free access to courses and career development tools
• Time off to volunteer and give back to your community
• Transit benefit for public transportation
• Regular breakfast, lunches, drinks, and snacks in our offices

Where to from here?
Check out our career page here for more information.

Lightspeed is building communities through commerce, and we welcome applications from all backgrounds and lived experiences. Founded in 2005 in Montreal’s gay village, our company has been committed to inclusion from the start.

Who we are:
Lightspeed powers businesses worldwide with its commerce platform, helping merchants innovate and provide exceptional customer experiences. Our cloud-based solution integrates online and physical operations, multichannel sales, global payments, and more. Founded in Montreal in 2005, we are listed on NYSE and TSX, serving clients in over 100 countries.

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