Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with various requests, troubleshooting issues in hospitality support.
- Company: Join Lightspeed, a fast-growing tech company known for its innovative solutions.
- Benefits: Enjoy unlimited annual leave, health perks, and equity options.
- Why this job: Be part of a diverse team that values hard work and celebrates success.
- Qualifications: Customer service experience, strong communication skills in German, and attention to detail required.
- Other info: Flexible working hours with a global team across multiple time zones.
The predicted salary is between 30000 - 42000 £ per year.
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.
What you’ll be doing:
- Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
- Flexibility on working days and shifts (weekends included)
- Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
- Work within our customer support platforms to document, track and resolve interactions
- Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
- Advocate and promote improvements to our products and services
- Operating within a roster/schedule to ensure high availability of our assistance for our customers (in collaboration with your manager)
What you’ll be bringing to the team:
- Previous customer service experience and/or technical support
- Strong attention to detail with an emphasis on providing an exceptional customer experience
- Excellent verbal and written communication skills in German
- Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows
Even better if you have, but not necessary:
- Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms
- Experience or knowledge of the Hospitality industry
- Experience supporting a SaaS product
- Experience supporting an iOS application
- Computer networking experience or interest
What’s in it for you:
- Unlimited Annual Leave with our PTO scheme
- £400 annually towards Health and Wellbeing
- Optical cover
- Opportunity to join a growing team, in a fast-paced, high-growth company
- Work with a team of incredibly talented and forward-thinking people!
- Work for a team that values hard work, and knows how to celebrate the wins
- Amazing benefits & perks, including equity for all Lightspeeders
In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story.
Support Specialist - Hospitality (German & English speaking) London, England, United Kingdom employer: Lightspeed
Contact Detail:
Lightspeed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Specialist - Hospitality (German & English speaking) London, England, United Kingdom
✨Tip Number 1
Familiarise yourself with the hospitality industry and common challenges faced by customers in this sector. Understanding their needs will help you provide better support and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common software and hardware issues. Being able to quickly identify and resolve problems will set you apart as a candidate who can hit the ground running.
✨Tip Number 3
Practice your communication skills in both German and English. Since you'll be interacting with customers in both languages, being articulate and clear will enhance your chances of making a great impression.
✨Tip Number 4
Network with current or former employees of Lightspeed, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Support Specialist - Hospitality (German & English speaking) London, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and technical support experience. Emphasise your communication skills in both German and English, as well as any familiarity with the hospitality industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving abilities and how you can contribute to maintaining Lightspeed's Gold Class standard for support.
Showcase Technical Skills: If you have experience with SaaS products or customer support platforms, be sure to mention this in your application. Highlight any technical skills that relate to troubleshooting and resolving customer issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Support Specialist role.
How to prepare for a job interview at Lightspeed
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Customer Service Experience
Emphasise any previous customer service or technical support roles you've held. Share specific examples of how you resolved customer issues, maintained a positive attitude, and ensured customer satisfaction. This will show that you understand the importance of exceptional service.
✨Familiarise Yourself with Hospitality Software
If you have experience with hospitality software or SaaS products, make sure to mention it. Even if you don't, do some research on common tools used in the industry. Showing that you have a basic understanding of these platforms can set you apart from other candidates.
✨Prepare for Troubleshooting Scenarios
Be ready to discuss your troubleshooting techniques. The interviewer may present you with hypothetical customer issues to solve on the spot. Think through your problem-solving process and be prepared to explain how you would identify and resolve various technical problems.
