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For Companies At a Glance
- Tasks: Engage with top hospitality clients, driving growth and product adoption.
- Company: Join Lightspeed, a leading tech company transforming the hospitality industry.
- Benefits: Enjoy equity, wellness credits, remote work options, and career development opportunities.
- Why this job: Make a real impact while building strong partnerships with enterprise customers.
- Qualifications: 3-5 years in Account Management within a B2B SaaS environment.
- Other info: Inclusive culture with fun team activities and genuine growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Lightspeed is looking for an experienced, strategically minded Strategic Account Manager to develop, engage, and closely support our most important enterprise customers in the hospitality segment over the long term. In this role, you will act as the primary point of contact for our largest hospitality customers across the UK region. You will be responsible for driving growth, product adoption, and stakeholder management within your portfolio, with the goal of building true business partnerships. You will leverage data, customer feedback, and your SaaS expertise to create value at the enterprise level.
What you’ll do
- Act as the main point of contact for our largest and most strategic hospitality customers
- Develop and execute strategic account plans to drive growth, retention, and product adoption
- Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio
- Plan and lead quarterly business reviews and success plans
- Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early
- Build strong, trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long-term strategic partner
- Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience
- Collect customer feedback and proactively share it with relevant teams to identify product gaps and optimize the overall customer journey
What you bring
- 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers
- A strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn) and the ability to use them to manage your portfolio
- A strong sense of ownership; you are hands‑on, data‑driven, and highly skilled in relationship management
- Experience managing complex, multi-level stakeholder structures and confidently engaging with C-level, operations, and technical teams
- Fluent business‑level English
- Experience in the hospitality, POS, or hospitality tech industry is a plus, but not required
What’s in it for you?
- Genuine career growth opportunities based on performance within a company that’s continuously expanding
- Work with highly skilled people who are as passionate about sales & marketing as you are
- An environment that encourages initiatives and leadership
- Work in a team big enough for growth but lean enough to make a real impact
- Fun activities with your teammates & social events throughout the year
- Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture
- Lightspeed equity scheme (we are all owners)
- Health & Wellness Credit - expense up to £400 per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
- Mental Health Support through the Modern Health App
- People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
- LinkedIn Learning: free access to LinkedIn learning along with your career GPS to help you learn & grow
- Time off to volunteer and give back to your community
- Transit benefit if you travel by public transport to the office
- Healthy snacks and after‑work socials organised by the company
- Health, Dental and Optical cover
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of this selection process.
Strategic SaaS Account Manager (London) – Enterprise Hospitality employer: Lightspeed
Contact Detail:
Lightspeed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic SaaS Account Manager (London) – Enterprise Hospitality
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality and SaaS sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that dream job!
✨Tip Number 2
Prepare for those interviews by researching Lightspeed inside out. Understand their products, values, and recent news. This will not only impress your interviewers but also help you tailor your answers to show how you can drive growth and product adoption for their enterprise customers.
✨Tip Number 3
Showcase your data-driven mindset! Be ready to discuss how you've used metrics like NRR and product adoption in past roles. Bring examples of how you’ve turned customer feedback into actionable strategies. This will demonstrate your strategic thinking and hands-on approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Lightspeed team. So hit that ‘Apply’ button and let’s get started!
We think you need these skills to ace Strategic SaaS Account Manager (London) – Enterprise Hospitality
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Strategic SaaS Account Manager role. Highlight your experience in account management and any relevant SaaS metrics you've worked with. We want to see how you can bring value to our hospitality customers!
Showcase Your Relationship Skills: In your application, emphasise your ability to build strong relationships with stakeholders, especially at the C-level. Share examples of how you've successfully managed complex stakeholder structures in the past. This is key for us at Lightspeed!
Demonstrate Your Data-Driven Approach: Since this role involves leveraging data for growth and product adoption, make sure to mention any experience you have with analysing usage data or managing SaaS metrics. We love seeing candidates who are hands-on and data-driven!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Lightspeed
✨Know Your SaaS Metrics
Make sure you brush up on your understanding of key SaaS metrics like Net Revenue Retention (NRR) and product adoption. Be ready to discuss how you've used these metrics in past roles to drive growth and retention, as this will show your strategic mindset.
✨Build Relationships Before the Interview
If possible, try to connect with current employees or even the hiring manager on LinkedIn before your interview. This can give you insights into the company culture and help you tailor your responses to align with their values and expectations.
✨Prepare for Stakeholder Management Questions
Given the role's focus on managing complex stakeholder structures, prepare examples that showcase your experience in engaging with C-level executives and operational teams. Highlight specific challenges you faced and how you overcame them to build strong partnerships.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've identified risks in previous roles and the steps you took to mitigate them. Use data and customer feedback to illustrate your proactive approach to problem-solving, which is crucial for a Strategic Account Manager.
