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For Companies At a Glance
- Tasks: Engage and support enterprise hospitality customers, driving growth and product adoption.
- Company: Join Lightspeed, a leading SaaS company transforming the hospitality industry.
- Benefits: Enjoy a company car, equity scheme, wellness credits, and remote work flexibility.
- Why this job: Shape meaningful customer relationships and drive sustainable growth in a dynamic environment.
- Qualifications: 3-5 years in Account Management with strong SaaS metrics understanding.
- Other info: Inclusive workplace with genuine career advancement opportunities and community involvement.
The predicted salary is between 36000 - 60000 £ per year.
Lightspeed is looking for an experienced, strategically minded Strategic Account Manager to develop, engage, and closely support our most important enterprise customers in the hospitality segment over the long term. In this role, you will act as the primary point of contact for our largest hospitality customers in the Benelux region. You will be responsible for driving growth, product adoption, and stakeholder management within your portfolio, with the goal of building true business partnerships. You will leverage data, customer feedback, and your SaaS expertise to create value at the enterprise level.
What you’ll do
- Act as the main point of contact for our largest and most strategic hospitality customers
- Develop and execute strategic account plans to drive growth, retention, and product adoption
- Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio
- Plan and lead quarterly business reviews and success plans
- Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early
- Build strong, trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long-term strategic partner
- Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience
- Collect customer feedback and proactively share it with relevant teams to identify product gaps and optimize the overall customer journey
What you bring
- 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers
- A strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn) and the ability to use them to manage your portfolio
- A strong sense of ownership; you are hands-on, data-driven, and highly skilled in relationship management
- Experience managing complex, multi-level stakeholder structures and confidently engaging with C-level, operations, and technical teams
- Fluent business-level Dutch and English
- Experience in the hospitality, POS, or hospitality tech industry is a plus, but not required
What’s in it for you?
- Unlock your potential with our growth program, paving the way for promotions and career advancement
- Genuine career opportunities in a company that’s creating new jobs every day
- Work in a team big enough for growth but lean enough to make a real impact
- Company car & charging card
- Lightspeed equity scheme – we are all owners
- Health & Wellness Credit – expense up to €400/year toward gym memberships, yoga, a bike, or anything that supports your wellbeing
- Mental Health Support – through Modern Health App (meditation, coaching, counseling)
- People Experience – work remotely from almost anywhere in the world for up to 60 days/year
- LinkedIn Learning access and your own career GPS to grow your skills and career
- Volunteer time off – give back to the community with paid volunteer days
- Transit benefit – whether you bike or take public transport to our Ghent office
- Regular breakfast/lunches, drinks & snacks in the Ghent office
Lightspeed stands for fast, smart growth – for our customers, our products, and our people. If you’re ready to shape meaningful customer relationships as a SaaS professional and drive sustainable growth, we look forward to receiving your application.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Strategic SaaS Account Manager (Ghent) – Enterprise Hospitality employer: Lightspeed
Contact Detail:
Lightspeed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic SaaS Account Manager (Ghent) – Enterprise Hospitality
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality and SaaS sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Lightspeed and its products. Understand their customer base and how they operate in the hospitality space. This will not only help you answer questions but also show your genuine interest in the role and the company.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Strategic Account Manager role. Highlight your successes in driving growth and managing relationships, especially with C-level stakeholders. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Lightspeed team. Let’s make this happen together!
We think you need these skills to ace Strategic SaaS Account Manager (Ghent) – Enterprise Hospitality
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Strategic SaaS Account Manager role. Highlight your experience in account management and how it aligns with our goals at Lightspeed, especially in the hospitality sector.
Showcase Your SaaS Expertise: We want to see your understanding of SaaS metrics like NRR and product adoption. Use specific examples from your past roles to demonstrate how you've driven growth and managed customer relationships effectively.
Be Personable and Professional: While we love a good professional tone, don’t forget to let your personality shine through! Building strong relationships is key in this role, so show us who you are and how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Lightspeed
✨Know Your SaaS Metrics
Make sure you brush up on key SaaS metrics like Net Revenue Retention (NRR), product adoption rates, and churn. Being able to discuss these metrics confidently will show that you understand the business side of account management and can drive growth effectively.
✨Build Relationships Before the Interview
If possible, try to connect with current employees or even past interviewees on LinkedIn. This can give you insights into the company culture and what they value in a Strategic Account Manager, helping you tailor your responses during the interview.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, such as managing a difficult client or increasing product adoption. Prepare examples from your past experience that demonstrate your problem-solving skills and strategic thinking.
✨Showcase Your Cross-Functional Collaboration Skills
Since this role involves working with various teams, be ready to discuss how you've successfully collaborated with different departments in the past. Highlight any experiences where you’ve worked with product, customer success, or support teams to enhance customer experiences.