At a Glance
- Tasks: Engage and support key hospitality clients, driving growth and product adoption.
- Company: Join Lightspeed, a leading tech company transforming the hospitality industry.
- Benefits: Enjoy equity, wellness credits, mental health support, and flexible work options.
- Other info: Be part of an inclusive culture that values diversity and community.
- Why this job: Make a real impact while building strong partnerships with enterprise customers.
- Qualifications: 3-5 years in Account Management within a B2B SaaS environment.
Lightspeed is looking for an experienced, strategically minded Strategic Account Manager to develop, engage, and closely support our most important enterprise customers in the hospitality segment over the long term. In this role, you will act as the primary point of contact for our largest hospitality customers across the UK region. You will be responsible for driving growth, product adoption, and stakeholder management within your portfolio, with the goal of building true business partnerships. You will leverage data, customer feedback, and your SaaS expertise to create value at the enterprise level.
What you’ll do:
- Act as the main point of contact for our largest and most strategic hospitality customers.
- Develop and execute strategic account plans to drive growth, retention, and product adoption.
- Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio.
- Plan and lead quarterly business reviews and success plans.
- Analyse usage data, go-live milestones, and health scores to identify and mitigate risks early.
- Build strong, trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long-term strategic partner.
- Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience.
- Collect customer feedback and proactively share it with relevant teams to identify product gaps and optimize the overall customer journey.
What you bring:
- 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers.
- A strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn) and the ability to use them to manage your portfolio.
- A strong sense of ownership; you are hands-on, data-driven, and highly skilled in relationship management.
- Experience managing complex, multi-level stakeholder structures and confidently engaging with C-level, operations, and technical teams.
- Fluent business-level English.
- Experience in the hospitality, POS, or hospitality tech industry is a plus, but not required.
What’s in it for you?
- Genuine career growth opportunities based on performance within a company that's continuously expanding.
- Work with highly skilled people who are as passionate about sales & marketing as you are.
- An environment that encourages initiatives and leadership.
- Work in a team big enough for growth but lean enough to make a real impact.
- Fun activities with your teammates & social events throughout the year.
- Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture.
... and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
- Lightspeed equity scheme (we are all owners).
- Health & Wellness Credit - expense up to £400 per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health.
- Mental Health Support through the Modern Health App - whether it is meditation, coaching or counselling you need - each employee gets access to this platform.
- People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year.
- Time off to volunteer and give back to your community.
- Transit benefit if you travel by public transport to the office.
- Healthy snacks and after-work socials organised by the company.
- Health, Dental and Optical cover.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
For a glimpse into our world check out our career page here. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Strategic Account Manager (12 month contract) employer: Lightspeed
Lightspeed is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring our team members thrive in their careers while making a meaningful impact in the hospitality sector. Join us to be part of a forward-thinking company that values innovation and teamwork, providing you with the tools and support needed to excel in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager (12 month contract)
✨Get Involved in Local Networking Events
Sales and business development thrive on personal connections, so hit up local networking events! These gatherings are a goldmine for temporary roles, allowing us to meet potential employers like Lightspeed in person and leave a memorable impression.
✨Leverage Industry-Specific Job Boards
Jump onto job boards tailored for sales roles like SalesGravy or AngelList. Temporary positions often pop up there, so keep your eyes peeled and apply directly to roles that excite you — this could fast-track your application with companies like Lightspeed.
✨Perfect Your Elevator Pitch
In sales, we know how crucial first impressions are. Craft a snappy elevator pitch that highlights your strengths and your interest in temporary roles. That way, when you meet someone from Lightspeed or another potential employer, you’re ready to wow them on the spot!
✨Follow Up and Stay Engaged
After applying for a temporary position, don’t sit back and wait! Shoot a follow-up email about a week later. This shows your enthusiasm for the role at Lightspeed and helps keep you on their radar — you might just make the right kind of noise!
We think you need these skills to ace Strategic Account Manager (12 month contract)
Some tips for your application 🫡
Show Off Your Sales Skills:In sales and business development, it's all about proving you can drive results. Make sure your CV highlights any previous experience in hitting targets or boosting sales. Numbers really speak — include any sales figures or goals you've smashed to grab our attention!
Tailor Your Cover Letter to the Role:This is your chance to shine! Talk about why you're excited about the temporary role at Lightspeed and how your skills can help us thrive. We want to see your motivation and how you can bring value to our team in a short period.
Highlight Your Relationship-Building Skills:Sales is all about connections. In your application, don't forget to mention your ability to build relationships with clients or colleagues. Share any examples where you've successfully nurtured partnerships or handled client objections — these stories can really help us see your potential.
Be Clear About Your Availability:Since this is a temporary position, let us know when you're available to start and how flexible you are with hours. This clarity helps us assess how well you fit into our immediate needs at Lightspeed!
How to prepare for a job interview at Lightspeed
✨Know Your Numbers
In sales and business development, being numbers-savvy is crucial. Brush up on key metrics like conversion rates and sales growth percentages that are relevant to the role at Lightspeed. It’s all about showing you can analyse data to drive better decisions.
✨Be Prepared for Role-Play Scenarios
Expect role-play scenarios where you're asked to sell a product or handle objections. It’s a great chance to showcase your communication skills and your approach to overcoming challenges. Practice these with a friend or in front of the mirror – it can really help you feel at ease during the interview!
✨Highlight Flexibility and Adaptability
Since this is a temporary gig, emphasise your adaptability and willingness to jump in quickly. Share examples of how you've successfully adjusted to changes in previous roles or projects. Lightspeed will want to know you're ready to hit the ground running.
✨Showcase Your Network and Collaborations
Temporary roles often require a strong network. Bring up any partnerships or connections you have that could benefit Lightspeed. Whether it’s past clients or industry contacts, showing you can leverage relationships is a big plus in sales!
