Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead training initiatives for new hires and current team members in customer experience.
- Company: Join Lightspeed, a global leader in commerce solutions empowering businesses worldwide.
- Benefits: Flexible work locations across major European cities and a vibrant company culture.
- Why this job: Make a real impact on customer experiences while growing your career in a supportive environment.
- Qualifications: 3+ years in training or coaching roles, preferably in sales or customer-facing environments.
- Other info: Inclusive workplace committed to diversity and equal opportunities for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Hi there! Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We’re looking for a Sales and CX Enablement Manager to join our Enablement team. As a Sales and Customer Experience Enablement Manager , you will be leading the design, development, implementation and measurement of training initiatives for both new hires (onboarding) and current team members (ongoing) in the Customers Organisation (with a key focus on the the Expansion Team, consisting of 50+ Account Managers), ensuring they are equipped with the skills and certifications needed to deliver outstanding customer experiences. This role offers a unique opportunity to impact our customers by enhancing the capabilities of our internal front-line teams.
** Please note, we are open to this role being in Amsterdam, Ghent, Germany, Paris or London**
Our Joint Mission
Lightspeed powers the businesses that are the backbone of the global economy.
Our one-stop commerce platform transforms and unifies digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. With the Lightspeed commerce platform, merchants in retail and hospitality can build thriving businesses for the future.
We\’re passionate about enabling people to do their best work. We dream big and we\’re looking for people who do the same. With us, career milestones happen often and we celebrate every one. Come work with us and find out where your career will take you at Lightspeed!
Purpose of the role
Part of the revenue (GTM) Enablement Team , reporting to Director, Revenue Enablement & Sales Engineering, in this role you will be leading the design, development, implementation and measurement of training initiatives for both new hires (onboarding) and current team members (ongoing) in the Customers Organisation ( with a key focus on the the Expansion Team, consisting of 50+ Account Managers ), ensuring they are equipped with the skills and certifications needed to deliver outstanding customer experiences. This role offers a unique opportunity to impact our customers by enhancing the capabilities of our internal front-line teams.
What you will be doing…
- Execute New Hire Training Programs: Lead onboarding training to ensure new hires in the Customers Organisation, with a key focus on the Expansion Team (consisting of 50+ Account Managers) are fully prepared to pass role-specific certifications and begin delivering value quickly. Training programs cover the competencies, skills and processes required to succeed in the roles.
- Develop and Maintain Tailored Training Programs: Create both live and self-paced training modules, incorporating diverse learning methods such as online tests, role-playing exercises, and job simulations.
- Deliver Up-skilling Programs: Conduct bootcamps, cohort-based and individual training to certify existing team members on updated standards and certifications, ensuring all staff are aligned with current and evolving best practices.
- Facilitate Group and Individual Training: Engage new and current team members with group sessions, workshops, and one-on-one coaching sessions, adjusting for different learning styles and needs.
- Track Training Effectiveness: Monitor training impact by measuring knowledge retention, certification success rates, and real-world application, continually refining programs for optimal results. Prepare and present monthly reports on new hire onboarding progress and other training initiatives
- Collaborate Cross-Functionally: Partner with subject matter experts, functional leaders, and other stakeholders to ensure training content is relevant and aligned with organisational goals.
- Continuously Improve Training Programs: Gather feedback and implement enhancements to training modules, keeping content fresh, engaging, and impactful for both new hires and existing team members.
What you will need to bring..
- Proven (3+) experience in a training, coaching, or learning and development role, ideally within a Sales / Customer-facing environment.
- Strong familiarity with onboarding and upskilling programs, including cohort-based and bootcamp training models.
- Experience developing and delivering various training formats, from live workshops to self-paced online courses.
- Demonstrated ability to track training effectiveness and make data-driven adjustments.
- Excellent communication skills with the ability to engage learners of all levels.
What will help you rock this role…
- Customer-Centric: Deep understanding of customer-focused roles and their impact on the customer journey.
- Engaging Facilitator: Skilled at creating an interactive, positive learning environment that motivates and inspires.
- Adaptable and Flexible: Able to pivot training methods and content to meet the evolving needs of a dynamic organisation.
- Tech-Savvy: Comfortable with using learning management systems (LMS) and digital tools to create, deliver, and track training programs.
- Analytical Mindset: Able to assess and measure training outcomes, driving continuous improvement.
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role… Hit the ‘Apply’ button and give it a try!
Explore Career GPS and search by role name for detailed insights into the position and its career path within the department. Keep in mind that the job description/summary and required skills may vary slightly based on the team’s current needs.
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed tocreating an inclusive and barrier-free workplace. Lightspeed welcomes andencourages applications from people with disabilities. Accommodations areavailable on request for candidates taking part in all aspects of theselection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here .
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed\’s one-stopcommerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloudcommerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with ourApplicant Privacy Statement .
#J-18808-Ljbffr
Sales and CX Enablement Manager (EMEA) employer: Lightspeed
Contact Detail:
Lightspeed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and CX Enablement Manager (EMEA)
✨Tip Number 1
Familiarise yourself with the latest trends in sales training and customer experience. Understanding what’s currently effective in the industry will help you speak confidently about your ideas during interviews.
✨Tip Number 2
Network with professionals in the sales enablement field, especially those who have experience in EMEA markets. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of training programmes you've developed or led. Highlighting your hands-on experience will demonstrate your capability to design impactful training initiatives.
✨Tip Number 4
Showcase your adaptability by discussing how you've adjusted training methods based on feedback or changing organisational needs. This will resonate well with our focus on continuous improvement.
We think you need these skills to ace Sales and CX Enablement Manager (EMEA)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training, coaching, or learning and development roles, especially within sales or customer-facing environments. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and training. Mention specific examples of how you've successfully developed and delivered training programs in the past, and how you can bring that expertise to the Sales and CX Enablement Manager role.
Showcase Your Skills: In your application, emphasise your ability to track training effectiveness and make data-driven adjustments. Highlight any experience with learning management systems (LMS) and digital tools that you've used to create and deliver training.
Demonstrate Cultural Fit: Research Lightspeed's values and mission, and reflect this understanding in your application. Show how your personal values align with their commitment to inclusion and community-building, which is crucial for a role focused on enhancing customer experiences.
How to prepare for a job interview at Lightspeed
✨Understand the Role
Make sure you have a clear understanding of the Sales and CX Enablement Manager role. Familiarise yourself with the responsibilities, especially around training initiatives for new hires and ongoing team members. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Training Experience
Prepare to discuss your previous experience in training, coaching, or learning and development roles. Highlight specific examples of onboarding and upskilling programmes you've developed or delivered, particularly in a sales or customer-facing environment.
✨Demonstrate Customer-Centric Thinking
Since the role focuses on enhancing customer experiences, be ready to share your insights on customer-centric approaches. Discuss how you’ve previously impacted customer journeys through effective training and development strategies.
✨Be Ready for Data-Driven Discussions
The job requires tracking training effectiveness and making data-driven adjustments. Prepare to talk about how you've measured training outcomes in the past and any analytical tools or methods you've used to refine training programmes.
