At a Glance
- Tasks: Lead human-led adoption programs and create engaging customer experiences.
- Company: Join Lightspeed, a dynamic tech company focused on community and inclusion.
- Benefits: Flexible work, career growth, health benefits, and equity options.
- Other info: Be part of a diverse team that values your voice and contributions.
- Why this job: Make a real impact while working in a supportive and inclusive environment.
- Qualifications: 3-5 years in Customer Success or similar, fluent in English and French.
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We’re looking for a French speaking Product Adoption Strategist to join our EMEA team. The Product Adoption Strategist (Human-Led & Interactive) sits within the wider Launch and Customer organisation and reports to the Manager of Adoption. The role owns the adoption strategy, hypotheses, experiments, and implementation for high-impact, human-led programs and interactive communities that accelerate value realization for a specific feature or market.
What you’ll be doing:
- Own end-to-end human-led adoption programs for a specific feature or market, including strategy, session design, facilitation, follow-up, and performance for 1-to-many and 1-to-1 programs.
- Identify underutilised product areas and customer segments and translate adoption opportunities into scalable human-led initiatives such as clinics, masterclasses, and peer roundtables to supplement tech driven journeys.
- Build proactive repeatable coaching playbooks for high-value or at-risk accounts with low feature penetration, delivering targeted and consultative optimisation support.
- Conduct live qualitative deep-dives to understand the psychological or workflow barriers to adoption and map those insights back to core customer personas.
- Partner with Product, Product Marketing, Data, Education, Launch and Account management to create a cross functional customer journey that aligns with product priorities, merchant needs, and operational realities.
- Advocate for customers across the wider organisation and surface the reasons why features are not being picked up or sticking.
- Build deep relationships with both customer facing and product teams to create a coherent and consistent feedback loop with our customers at the heart.
- Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.
What you need to bring:
- 3-5 years of experience in Customer Success Management, Product Training, Consultative Customer Enablement, Implementation Consultant, or a similar role within a B2B SaaS environment.
- Be fluent in English and professionally proficient in French or German.
- Experience translating product features into business outcomes and developing interactive workshops or coaching programs that solve customer friction points.
- Experience gathering qualitative customer feedback from live interactions and turning it into actionable recommendations for product, onboarding, or adoption improvements.
- Strong facilitation and communication skills, with the ability to teach complex workflows in a simple, consultative way.
What’s in it for you:
- A flexible work environment that empowers you to do your best work
- A culture that celebrates performance
- The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
- Career-defining opportunities
- Plus benefits designed to keep you happy, healthy and fulfilled.
- Flexible paid time off and remote work policies
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Private Healthcare and Health cash plan
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, employee led networks, social committees to sponsored sports teams
- Computer purchase program to get your personal Macbook
- Enhanced parental leave to support growing families
- Belfast based office with a transport allowance.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here .
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Product Adoption Strategist (Human-Led) French Speaking employer: Lightspeed
Lightspeed is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the fashion SaaS industry. With a focus on employee growth and development, team members are encouraged to thrive in a fast-paced environment while enjoying the benefits of remote work flexibility. Join us in Greater London to be part of a transformative journey in wholesale eCommerce, where your contributions will help shape the future of the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Product Adoption Strategist (Human-Led) French Speaking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lightspeed. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lightspeed before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Adoption Strategist (Human-Led) French Speaking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lightspeed:Your cover letter is your chance to shine! Tell us why you want to work at Lightspeed specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lightspeed!
How to prepare for a job interview at Lightspeed
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
