Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers in the hospitality sector by troubleshooting issues and providing excellent support.
- Company: Global tech company focused on hospitality solutions with a diverse culture.
- Benefits: Unlimited annual leave, health benefits, and a commitment to inclusivity.
- Why this job: Join a dynamic team and make a difference in the hospitality industry.
- Qualifications: Previous customer service experience and strong attention to detail required.
- Other info: Work in a supportive environment that values diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
A global technology company is seeking a Support team member to assist customers, primarily in the hospitality sector. You will be responsible for troubleshooting various issues, ensuring excellent communication in both German and English, and maintaining high service standards.
The position requires previous customer service experience and strong attention to detail. It offers unlimited annual leave and various health benefits, emphasizing a diverse and inclusive workplace environment.
Global 24/7 Hospitality SaaS Support Specialist in London employer: Lightspeed
Contact Detail:
Lightspeed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global 24/7 Hospitality SaaS Support Specialist in London
✨Tip Number 1
Make sure you know the company inside out! Research their products and services, especially in the hospitality sector. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills in both German and English. Since this role requires bilingual support, being able to switch between languages smoothly will give you a huge advantage during the interview process.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would troubleshoot issues or handle difficult customers. We recommend role-playing with a friend to build your confidence!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Global 24/7 Hospitality SaaS Support Specialist in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've tackled challenges and provided excellent support, especially in the hospitality sector.
Bilingual Brilliance: Since you'll be communicating in both German and English, don’t forget to showcase your language skills. We love seeing candidates who can fluently switch between languages while maintaining professionalism.
Attention to Detail is Key: In your application, give examples of how your attention to detail has made a difference in your past roles. We value precision and thoroughness, especially when troubleshooting issues for our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our diverse and inclusive team!
How to prepare for a job interview at Lightspeed
✨Know Your Stuff
Make sure you brush up on the hospitality sector and the specific challenges it faces. Familiarise yourself with common issues that customers might encounter with SaaS products. This will help you demonstrate your understanding and show that you're ready to tackle real-world problems.
✨Show Off Your Communication Skills
Since this role requires excellent communication in both German and English, practice speaking about your experiences in both languages. Be prepared to answer questions in either language during the interview, and don’t hesitate to switch between them if needed. This will showcase your fluency and adaptability.
✨Highlight Your Customer Service Experience
Think of specific examples from your previous roles where you provided exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your experience clearly and effectively, making it easier for the interviewer to see how you can add value.
✨Emphasise Attention to Detail
In a support role, attention to detail is crucial. Prepare to discuss instances where your keen eye for detail made a difference in resolving an issue or improving a process. This will reassure the interviewer that you can maintain high service standards and contribute positively to the team.