At a Glance
- Tasks: Lead exciting implementation projects and provide top-notch support to clients in the hospitality sector.
- Company: Join a growing tech company focused on innovative SaaS solutions.
- Benefits: Flexible working conditions, stock options, and a health & wellness budget.
- Other info: Great career growth opportunities in an international environment.
- Why this job: Make a real impact while working with cutting-edge technology in a dynamic team.
- Qualifications: Experience in customer-facing roles and a passion for technology.
The predicted salary is between 40000 - 50000 £ per year.
Frankfurt | Hybrid & regelmäßige Kundeneinsätze vor Ort
Für unser wachsendes Team suchen wir eine serviceorientierte Persönlichkeit im Ruhrgebiet, die unsere Kunden bei der Einführung und Nutzung unserer Point-of-Sale- und SaaS-Lösungen begleitet. Unser Fokus liegt auf der Hospitality-Branche - darunter Restaurants, Hotels, Bars und weitere Gastronomiekonzepte. In dieser Rolle arbeitest du eng mit Mid-Market Kunden zusammen, steuerst spannende Implementierungsprojekte und sorgst mit technischem Know-how und exzellentem Service für ein herausragendes Kundenerlebnis. Dabei übernimmst du viel Eigenverantwortung und repräsentierst unser Unternehmen direkt beim Kunden vor Ort.
Wir freuen uns auf Menschen, die mitdenken, Verantwortung übernehmen und Ideen einbringen, wie wir unsere Prozesse und Customer Experience kontinuierlich verbessern können.
Deine Aufgaben
- Planung und Durchführung von Implementierungen sowie Support direkt beim Kunden vor Ort
- Leitung von Einzel- und Gruppenschulungen, in denen du Kunden spezifische Produktfunktionen vermittelst und deinen Ansatz flexibel an individuelle Workflows anpasst.
- Sicherstellung einer hohen Kundenzufriedenheit während der gesamten Post-Sales-Phase, einschließlich Onboarding, Follow-ups und der Übergabe an die Support-Teams
- Begleitung von Kunden bei Setups, Integrationen und Go-Live-Prozessen
- Erstellung und Verwaltung von Dokumentationen im Zusammenhang mit Onboarding-Prozessen und Produktschulungen
- Kontinuierliche Weiterentwicklung deines Fachwissens über die Kernprodukte und Add-ons von Lightspeed
- Enger Austausch mit Implementation Specialists, Koordinatoren und anderen internen Teams, um einen reibungslosen und termingerechten Start für die Kunden zu gewährleisten
- Repräsentation unseres Unternehmens gegenüber Neu- und Bestandskunden
Das bringst du mit
- Erfahrung in Positionen mit direktem Kundenkontakt (idealerweise im B2B- oder B2C-Umfeld)
- Begeisterung für Technologie und digitale Lösungen
- Selbstständige, strukturierte und proaktive Arbeitsweise
- Hohe Kunden- und Serviceorientierung
- Bereitschaft zu regelmäßigen Reisen innerhalb deiner Region
- Sehr gute mündliche und schriftliche Kommunikationsfähigkeiten in Deutsch und Englisch
- Hohes Qualitätsbewusstsein und Blick fürs Detail
- Grundkenntnisse im Bereich Netzwerke / IT-Infrastruktur
- Erfahrung in der Hospitality-, Gastronomie- oder Hotelbranche
- Erfahrung im technischen Support, Field Service, Implementierungsmanagement oder Hardware-/POS-Umfeld
- Erfahrung im Projektmanagement größerer Rollouts oder Implementierungsprojekte
Was wir dir bieten
- Flexible Arbeitsbedingungen mit hoher Eigenverantwortung
- Spannende Karriereperspektiven in einem wachsenden Tech-Unternehmen
- Aktienbeteiligung: Nimm am Lightspeed Stock Option Program teil
- 400 € Health & Wellness Budget: Für deine physische und mentale Gesundheit
- Impact-orientiertes Umfeld: Kleines, agiles Team mit globaler Vision
- Ein Deutschlandticket
Field Implementation Consultant - Frankfurt (m/w/d) in Liverpool employer: Lightspeed
Lightspeed is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the fashion SaaS industry. With a focus on employee growth and development, team members are encouraged to thrive in a fast-paced environment while enjoying the benefits of remote work flexibility. Join us in Greater London to be part of a transformative journey in wholesale eCommerce, where your contributions will help shape the future of the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Implementation Consultant - Frankfurt (m/w/d) in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lightspeed. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lightspeed before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Field Implementation Consultant - Frankfurt (m/w/d) in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lightspeed:Your cover letter is your chance to shine! Tell us why you want to work at Lightspeed specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lightspeed!
How to prepare for a job interview at Lightspeed
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
