At a Glance
- Tasks: Manage exciting projects and provide on-site tech support for hospitality clients.
- Company: Join Lightspeed, a dynamic tech company transforming the hospitality industry.
- Benefits: Enjoy flexible work, career growth, health benefits, and a share in the company.
- Other info: Work in a supportive team with opportunities for personal and professional development.
- Why this job: Be a key player in enhancing customer experiences and driving innovation.
- Qualifications: Passion for tech, strong communication skills, and a knack for organisation.
The predicted salary is between 30000 - 40000 € per year.
Lightspeed is seeking a customer service-oriented individual based in Leeds to provide on-site service and technical assistance for our Point of Sale products. The main industry we are involved in is Hospitality including restaurants, hotels and bars. This position will require you to be able to travel and take ownership of interesting projects. This person will play a key role in representing Lightspeed in the UK, leveraging the social nature of the industry to help promote the product and grow our customer base by the exceptional service being delivered.
We’d like you to share your ideas on how we can innovate or improve our business to ensure the best customer experience and support our customers in their success. Our customers' success is our success.
What you’ll be doing:
- Project manage rollouts of multiple locations across regions
- Provide key insights and support for our Strategic/Enterprise customers
- Travel to customers’ locations to help with implementation and provide technical support
- Plan and organize training sessions with business owners, management team, and/or staff
- Provide key Lightspeed Partners with support & timely training when needed
- Guide customers through their setup, implementations and integrations; follow up with key customers
- Install/troubleshoot networking devices including routers and wireless access points
- Document and track key customer installation, network details, schematics and other on-site services
- Communicate with our development team regarding current and ongoing customer and product issues
- Represent Lightspeed as company ambassadors for all new and existing customers
What you need to bring:
We’re a team of 30 people located across Europe and the UK. Our team is responsible for providing customer support for European strategic business customers and guaranteeing an amazing customer experience. Our goal is to make every Mid Market customer a Lightspeed Ambassador.
We’re looking for a candidate who has experience with the following:
- Passion for technology
- Technical or Hardware installation/support
- Flexible availability to work evenings and weekends
- Ability to travel to customer’s sites, your area will be defined in advance
- Highly organized, self-motivated and self-educated; you will manage your own schedule
- Excellent communication and presentation skills in English
- Strong attention to detail with an emphasis on customer service
Even better if you have, but not necessary:
- Networking fundamental knowledge
- Previous experience in the hospitality industry (restaurants, hotels, etc.)
- Experience at project management of larger projects
What’s in it for you?
Come live the Lightspeed experience… Ability to do your job in a truly flexible environment; Genuine career opportunities in a company that’s creating new jobs every day; Work in a team big enough for growth but lean enough to make a real impact.
Enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
- Lightspeed share scheme (we are all owners)
- Company pension program
- Health and wellness benefit
- Mental health online platform and counselling & coaching services
- Paid leave and assistance for new parents
Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Field Implementation Consultant in Leeds employer: Lightspeed
Lightspeed is an exceptional employer that fosters a flexible work environment, allowing you to manage your own schedule while making a significant impact in the hospitality industry. With genuine career growth opportunities and a supportive team culture, you'll enjoy a range of benefits including a share scheme, health and wellness programs, and mental health support, all aimed at ensuring your happiness and success. Join us in Leeds and be part of a company that values innovation and customer success as much as you do.
StudySmarter Expert Advice🤫
We think this is how you could land Field Implementation Consultant in Leeds
✨Tip Number 1
Get to know the company inside out! Research Lightspeed's products and values so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to represent them well.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and technical support. Think of examples from your past experiences that highlight your skills and how you’ve made customers happy.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Field Implementation Consultant in Leeds
Some tips for your application 🫡
Show Your Passion for Technology:When you're writing your application, make sure to highlight your love for technology. We want to see how your enthusiasm can translate into helping our customers succeed with our Point of Sale products.
Tailor Your Experience:Don’t just send a generic CV! Tailor your application to reflect your experience in customer service and any relevant project management skills. We’re looking for someone who can take ownership of projects, so show us how you’ve done that before.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences. Remember, we appreciate strong attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lightspeed
✨Know Your Tech
As a Field Implementation Consultant, you'll be dealing with Point of Sale products and technical support. Brush up on your knowledge of networking devices and hardware installation. Familiarise yourself with common issues and solutions to show that you’re ready to tackle any challenge.
✨Showcase Your Customer Service Skills
This role is all about providing exceptional service. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you can make customers feel valued and supported.
✨Be Ready to Travel
Since the job requires travel to customer locations, be prepared to discuss your flexibility and availability. Share any previous experiences where you managed your schedule effectively while on the go, demonstrating your organisational skills.
✨Bring Ideas to the Table
Lightspeed values innovation, so think about ways you could improve their services or customer experience. Prepare a couple of ideas to share during the interview, showing that you’re proactive and invested in the company's success.
