At a Glance
- Tasks: Assist hospitality clients with troubleshooting and resolving issues in both French and English.
- Company: Join Lightspeed, a leader in hospitality SaaS support.
- Benefits: Enjoy unlimited annual leave, health support, and more perks!
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be part of a global team delivering top-notch customer support.
- Qualifications: Strong communication skills in French and English, plus customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
Lightspeed is seeking a customer support representative in Greater London to assist our hospitality clients with troubleshooting and resolving issues. The role requires strong communication skills in both French and English, along with a background in customer service or technical support.
You’ll work with a global team to maintain Lightspeed's high standard of support using various platforms. Enjoy benefits like unlimited annual leave, health and wellbeing support, and more!
French-Speaking Hospitality SaaS Support Specialist employer: Lightspeed
At Lightspeed, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and innovation. Our Greater London location provides unique opportunities for professional growth, supported by benefits such as unlimited annual leave and comprehensive health and wellbeing resources, making it an ideal place for those seeking a fulfilling career in the hospitality SaaS sector.
StudySmarter Expert Advice🤫
We think this is how you could land French-Speaking Hospitality SaaS Support Specialist
✨Tip Number 1
Make sure you brush up on your French and English communication skills. Practice common customer service scenarios in both languages so you can respond confidently during interviews.
✨Tip Number 2
Familiarise yourself with the hospitality industry and SaaS products. Knowing the ins and outs of what Lightspeed offers will help you stand out as a candidate who truly understands the role.
✨Tip Number 3
Network with current or former employees of Lightspeed. They can provide insider tips on the interview process and what the company values most in their support specialists.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always looking for passionate individuals to join our team.
We think you need these skills to ace French-Speaking Hospitality SaaS Support Specialist
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires strong communication in both French and English, make sure to highlight your language proficiency in your application. Use examples that showcase your ability to communicate effectively in both languages.
Tailor Your Experience:We want to see how your background in customer service or technical support aligns with the role. Be specific about your past experiences and how they relate to helping hospitality clients troubleshoot issues.
Be Personable:Customer support is all about connecting with people. Let your personality shine through in your written application. A friendly tone can go a long way in making a great first impression!
Apply Through Our Website:To ensure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Lightspeed
✨Brush Up on Your Bilingual Skills
Since the role requires strong communication in both French and English, make sure to practice your language skills. Prepare to switch between languages during the interview, showcasing your fluency and comfort in both.
✨Know Your Customer Service Basics
Familiarise yourself with common customer service scenarios, especially in the hospitality sector. Be ready to discuss how you would handle specific issues or complaints, demonstrating your problem-solving skills and empathy.
✨Research Lightspeed’s Products
Take some time to understand Lightspeed's offerings and how they benefit hospitality clients. This knowledge will help you answer questions more effectively and show your genuine interest in the company and its mission.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, support tools used, or the company culture. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
