Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support hospitality businesses with Point of Sale product installations and training.
- Company: Join Lightspeed, a global leader in commerce solutions for retail and hospitality.
- Benefits: Enjoy flexible work, career growth, health plans, and wellness support.
- Why this job: Be part of a dynamic team making a real impact in the hospitality industry.
- Qualifications: Experience in hospitality and customer service; tech-savvy and eager to learn.
- Other info: Inclusive workplace with opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Field Implementation Consultant to join our team in Edinburgh. You will be responsible for providing on-site service and technical assistance for our Point of Sale products in the Hospitality industry, including restaurants, hotels, and bars. You will play a key role in ensuring a smooth go-live process, setting our strategic customers up for success, representing Lightspeed in the UK, and leveraging the social nature of the industry to promote our product and grow our customer base by delivering exceptional service. You will also have the opportunity to take ownership of projects focused on innovating and improving our processes to ensure a best-in-class experience and success for our customers. Our customers’ success is our success.
What you’ll be responsible for:
- Travel to customers’ locations to facilitate their implementation of hardware and provide technical support.
- Plan and organize onsite training sessions with business owners, management, and staff on the POS system.
- Guide customers through setup, implementations, and integrations.
- Install/troubleshoot networking devices including routers and wireless access points.
- Document and track customer installation details, schematics, and other on-site services.
- Report progress to your Team Lead and Installation Coordinator.
- Ensure all hardware is present before going onsite.
- Manage your schedule and collaborate with the Installation Coordinator for efficient planning.
- Communicate with the development team regarding customer and product issues.
- Represent Lightspeed as a company ambassador.
- Use troubleshooting techniques to identify and resolve customer issues promptly.
- Work closely with the Launch and Professional Services team to improve customer experience.
What you’ll bring to the team:
- Experience in the hospitality industry and interacting with customers to deliver value.
- Proven troubleshooting and problem resolution skills.
- Ability to handle multiple projects at various stages.
- Ability to collaborate with the Field Sales team pre and post sales.
- Highly organized, self-motivated, and eager to learn.
Preferred but not necessary:
- Passion for technology.
- Technical or hardware installation/support experience.
- Networking knowledge.
- Experience in POS, SaaS, networking, or software.
We offer full technical training for the right candidate and support your growth.
What’s in it for you?
- Flexible working environment.
- Career growth opportunities.
- Impactful team environment.
- Enjoy benefits such as:
- Lightspeed equity scheme.
- Flexible Paid Time Off.
- Private Medical Insurance and health plans.
- Health & Wellness Credit.
- Mental Health Support.
- Work from anywhere up to 60 days/year.
- Access to LinkedIn Learning.
- Volunteer leave.
Lightspeed is an inclusive employer and welcomes applications from people with disabilities, with accommodations available upon request.
Where to from here? We want you to find a role you love and a workplace you’re proud of. Check out our career page for more insights. Lightspeed values diversity and inclusion, originating from a founding team in Montreal’s LGBTQ+ community, and strives to create a workplace where everyone belongs.
Who we are: Lightspeed powers businesses globally with a commerce platform that unifies online and physical operations, supporting retail, hospitality, and golf businesses in over 100 countries. Founded in 2005 in Montreal, it is listed on NYSE and TSX, with teams across North America, Europe, and Asia Pacific.
Field Implementation Consultant, Edinburgh employer: Lightspeed
Contact Detail:
Lightspeed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Implementation Consultant, Edinburgh
✨Tip Number 1
Familiarise yourself with the hospitality industry and its specific needs. Understanding the challenges faced by restaurants, hotels, and bars will help you connect with potential customers and demonstrate how our Point of Sale products can solve their problems.
✨Tip Number 2
Network with professionals in the hospitality sector. Attend industry events or join online forums to meet people who might be interested in our services. Building relationships can lead to valuable referrals and insights into customer expectations.
✨Tip Number 3
Showcase your technical skills by staying updated on the latest trends in POS systems and networking technology. Being knowledgeable about current innovations will not only impress us but also help you provide better support to our customers.
✨Tip Number 4
Prepare for the role by practising your troubleshooting techniques. Simulate common issues that may arise during installations and think through how you would resolve them. This will demonstrate your problem-solving abilities during the interview process.
We think you need these skills to ace Field Implementation Consultant, Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry and any technical skills related to Point of Sale systems. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences where you've successfully implemented solutions or provided exceptional support in previous roles.
Showcase Problem-Solving Skills: In your application, provide examples of how you've resolved customer issues or improved processes in past positions. This will highlight your troubleshooting abilities, which are crucial for the Field Implementation Consultant role.
Highlight Your Organisational Skills: Since the role involves managing multiple projects and schedules, emphasise your organisational skills. Mention any tools or methods you use to stay organised and ensure efficient planning.
How to prepare for a job interview at Lightspeed
✨Show Your Hospitality Experience
Make sure to highlight any previous experience you have in the hospitality industry. Discuss specific roles where you interacted with customers and delivered value, as this will demonstrate your understanding of the environment you'll be working in.
✨Demonstrate Technical Knowledge
Be prepared to discuss your technical skills, especially related to POS systems and networking. If you have experience with hardware installation or troubleshooting, share examples that showcase your problem-solving abilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as troubleshooting a customer's issue on-site. Think of examples from your past experiences where you successfully resolved problems or improved processes.
✨Emphasise Your Organisational Skills
Since the role involves managing multiple projects and schedules, be ready to discuss how you stay organised and prioritise tasks. Share tools or methods you use to keep track of your responsibilities and ensure efficient planning.
