At a Glance
- Tasks: Manage exciting projects and provide top-notch support for our Point of Sale products.
- Company: Join Lightspeed, a dynamic tech company in the hospitality industry.
- Benefits: Enjoy flexible work, career growth, and a range of health benefits.
- Other info: Be part of a supportive team with genuine opportunities for advancement.
- Why this job: Make a real impact while helping customers succeed with innovative solutions.
- Qualifications: Passion for tech, excellent communication skills, and a knack for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Lightspeed is seeking a customer service-oriented individual based in Leeds to provide on-site service and technical assistance for our Point of Sale products. The main industry we are involved in is Hospitality including restaurants, hotels and bars. This position will require you to travel and take ownership of interesting projects. This person will play a key role in representing Lightspeed in the UK, leveraging the social nature of the industry to help promote the product and grow our customer base through exceptional service.
What you’ll be doing:
- Project manage rollouts of multiple locations across regions
- Provide key insights and support for our Strategic/Enterprise customers
- Travel to customers’ locations to help with implementation and provide technical support
- Plan and organize training sessions with business owners, management team, and/or staff
- Provide key Lightspeed Partners with support
- Guide customers through their setup, implementations and integrations; follow up with key customers
- Install/troubleshoot networking devices including routers and wireless access points
- Document and track key customer installation, network details, schematics and other on-site services
- Communicate with our development team regarding current and ongoing customer and product issues
- Represent Lightspeed as company ambassadors for all new and existing customers
What you need to bring:
- Passion for technology
- Technical or Hardware installation/support
- Flexible availability to work evenings and weekends
- Ability to travel to customer’s sites, your area will be defined in advance
- Highly organized, self-motivated and self-educated; you will manage your own schedule
- Excellent communication and presentation skills in English
- Strong attention to detail with an emphasis on customer service
Even better if you have, but not necessary:
- Networking fundamental knowledge
- Previous experience in the hospitality industry (restaurants, hotels, etc.)
- Experience at project management of larger projects
What’s in it for you?
Ability to do your job in a truly flexible environment; genuine career opportunities in a company that’s creating new jobs every day; work in a team big enough for growth but lean enough to make a real impact. Enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
- Lightspeed share scheme (we are all owners)
- Company pension program
- Health and wellness benefit
- Mental health online platform and counselling
Field Implementation Consultant employer: Lightspeed
Lightspeed is an exceptional employer that fosters a flexible work environment, allowing you to manage your own schedule while making a significant impact in the hospitality industry. With genuine career growth opportunities and a supportive team culture, you'll be empowered to innovate and enhance customer experiences. Enjoy a comprehensive benefits package, including a share scheme, pension program, and wellness support, all designed to keep you happy and healthy in your role as a Field Implementation Consultant based in Leeds.
StudySmarter Expert Advice🤫
We think this is how you could land Field Implementation Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality and tech industries, especially those who work at Lightspeed. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or during interviews, don’t hold back on sharing your past experiences. Use specific examples that highlight your problem-solving abilities and customer service skills.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, apply through our website and follow up with a quick email. It shows your enthusiasm and helps you stand out from the crowd.
✨Tip Number 4
Prepare for the unexpected! Since this role involves travel and on-site support, be ready to discuss how you’d handle various scenarios. Think about how you can adapt to different environments and customer needs.
We think you need these skills to ace Field Implementation Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Field Implementation Consultant role. Highlight your experience in customer service and any technical skills that relate to our Point of Sale products. We want to see how you can bring value to our team!
Showcase Your Passion:Let your enthusiasm for technology and the hospitality industry shine through in your application. Share any relevant experiences or projects that demonstrate your passion and how it aligns with our mission at Lightspeed.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Lightspeed
✨Know Your Tech
As a Field Implementation Consultant, you'll need to showcase your passion for technology. Brush up on the technical aspects of Point of Sale systems and be ready to discuss any relevant experience you have with hardware installation or troubleshooting. This will show that you're not just a people person but also technically savvy!
✨Demonstrate Customer Service Skills
Since this role is all about providing exceptional service, prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where your support made a difference, especially in the hospitality sector. This will highlight your ability to represent Lightspeed effectively.
✨Project Management Prowess
You'll be managing multiple rollouts, so be ready to discuss your project management experience. Share how you've organised tasks, coordinated with teams, and ensured successful implementations. Use concrete examples to illustrate your organisational skills and ability to handle multiple projects simultaneously.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Lightspeed's approach to customer success and how they innovate within the hospitality industry. This shows your genuine interest in the company and helps you understand if it's the right fit for you.
