At a Glance
- Tasks: Assist customers with a variety of requests and troubleshoot issues in a dynamic environment.
- Company: Join Lightspeed, a fast-growing tech company with a global support team.
- Benefits: Enjoy unlimited annual leave, health perks, and equity options.
- Other info: Opportunity to grow your skills and forge meaningful relationships in a diverse team.
- Why this job: Make a real impact while working with talented people in a supportive culture.
- Qualifications: Customer service experience and strong communication skills in German and English.
The predicted salary is between 30000 - 40000 £ per year.
As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.
What you’ll be doing:
- Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
- Flexibility on working days and shifts (weekends included)
- Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
- Work within our customer support platforms to document, track and resolve interactions
- Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
- Advocate and promote improvements to our products and services
- Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)
What you’ll be bringing to the team:
- Previous customer service experience and/or technical support
- Strong attention to detail with an emphasis on providing an exceptional customer experience
- Excellent verbal and written communication skills in German & English
- Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows
- Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms
- Experience or knowledge of the Hospitality industry
- Experience supporting a SaaS product
- Experience supporting an iOS application
- Computer networking experience or interest
Even better if you have, but not necessary:
- Passion in technology
- Working knowledge of Mac OS and basic knowledge of HTML/CSS
- Hospitality experience
- Dutch or French written and verbal communication skills
What’s in it for you:
- Unlimited Annual Leave with our PTO scheme
- £400 annually towards Health and Wellbeing
- Optical cover
- Opportunity to join a growing team, in a fast-paced, high-growth company
- Work with a team of incredibly talented and forward-thinking people!
- Work for a team that values hard work, and knows how to celebrate the wins
- Amazing benefits & perks, including equity for all Lightspeeders
In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Support Specialist, German speaking in Belfast employer: Lightspeed
Lightspeed is an exceptional employer that prioritises employee well-being and growth, offering unlimited annual leave and a generous health and wellbeing allowance. With a vibrant work culture that celebrates achievements and fosters collaboration across global teams, employees have the opportunity to develop their skills in a fast-paced environment while making meaningful contributions to the hospitality industry. Join a diverse and inclusive team where your passion for technology and customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Support Specialist, German speaking in Belfast
✨Tip Number 1
Get to know the company inside out! Research Lightspeed, its products, and its culture. This way, when you chat with them, you can show off your knowledge and enthusiasm, making a great impression.
✨Tip Number 2
Practice your communication skills in both German and English. Since you'll be interacting with customers in these languages, being fluent and confident will help you stand out during interviews and assessments.
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and keep an eye on new openings. The more proactive you are, the better your chances of landing that Support Specialist role.
✨Tip Number 4
Show your passion for technology and customer service! Share examples from your past experiences where you’ve gone above and beyond to help customers, especially in tech or hospitality settings.
We think you need these skills to ace Support Specialist, German speaking in Belfast
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous customer service or technical support experience you have. We want to see how you've helped customers in the past, so share specific examples that showcase your problem-solving skills and attention to detail.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing to show us you understand what we're looking for and how you fit into our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon unless it's relevant, and make sure your enthusiasm for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Lightspeed
✨Know Your Stuff
Familiarise yourself with Lightspeed's products and services, especially those related to the hospitality industry. Understanding the common issues customers face will help you provide insightful answers during the interview.
✨Show Off Your Communication Skills
Since you'll be interacting with customers in both German and English, practice articulating your thoughts clearly in both languages. Consider role-playing common customer scenarios to demonstrate your ability to handle inquiries effectively.
✨Highlight Your Tech Savvy
Be prepared to discuss your experience with various platforms like iOS, Android, and Windows. Mention any troubleshooting techniques you've used in the past, as this will show your technical support skills are up to scratch.
✨Emphasise Teamwork
Lightspeed values collaboration, so share examples of how you've worked with teams in previous roles. Highlight your flexibility and willingness to adapt to different schedules, as this is crucial for a 24x7 support environment.
