At a Glance
- Tasks: Build strong customer relationships and drive account growth in a dynamic SaaS environment.
- Company: Join Lightspeed, a leading commerce platform transforming retail experiences.
- Benefits: Enjoy flexible working, health benefits, and a supportive team culture.
- Other info: Be part of an inclusive team that values diverse backgrounds and experiences.
- Why this job: Make a real impact while developing your skills in a fast-paced industry.
- Qualifications: Sales-driven with experience in customer success or account management.
The predicted salary is between 36000 - 60000 £ per year.
What you’ll be doing:
- Develop a deep understanding of your customers, including their opportunities for growth and optimisation.
- Nurture excellent relationships with our existing customers and ensure their ongoing success.
- Meet and exceed sales quotas.
- Plan and deliver Quarterly Business Reviews and Success Plans.
- Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth.
- Advocate industry and customer needs within the Lightspeed organisation to support and enable the prioritisation and timely investment in innovation.
- Work cross-functionally with internal teams including but not limited to implementation, support and product, to provide second-to-none customer satisfaction and resolution for at-risk events.
- Own and drive the strategy for each customer in your book of business.
- Funnel customer feedback to the appropriate teams to improve the end-to-end customer experience.
- Maintain a deep understanding of the Lightspeed products, integrations and partners.
- Lead/support strategic Retail-focused projects.
What you need to bring:
- Experience in customer success, account management, sales development or business development.
- Understanding of solution-based consultative sales and customer success in a SaaS environment.
- Professional poise and confidence while communicating with customers.
- Great task and time management skills; proactive approach to handling a funnel and engaging customers.
Even better if you have, but not necessary:
- Bachelor’s degree in a relevant field.
- Ability to use Salesforce, Churn Zero.
- Industry expertise in Retail tech.
What’s in it for you?
- Genuine career opportunities in a company that’s creating new jobs every day.
- Work in a team big enough for growth but lean enough to make a real impact.
- Exposure to modern and proven technology.
- Opportunity to learn and expand your skillset.
- Become a valued part of the diverse and inclusive Lightspeed family.
- Enjoy a range of benefits that’ll keep you happy, healthy, and (not) hungry:
- Lightspeed RSU program (we are all owners).
- Flexible paid time off policy.
- Flexible working policy.
- Health & Wellness Benefits.
- Paid Leave Assistance for new Parents.
- LinkedIn Learning License.
- Paid Volunteer Day.
- Health and wellness benefit of £400 per year.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We strive to provide a workplace where everyone belongs.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the NYSE and TSX. With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Account Manager, Retail (Saas) employer: Lightspeed
At Lightspeed, we pride ourselves on being an exceptional employer, offering genuine career opportunities within a dynamic and inclusive work environment. Our team is large enough to foster growth yet small enough for you to make a significant impact, all while enjoying a range of benefits including flexible working policies, health and wellness support, and a commitment to employee development through continuous learning. Join us in our mission to empower businesses globally, and become a valued member of the diverse Lightspeed family.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Retail (Saas)
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Manager, Retail (Saas) at Lightspeed, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Lightspeed. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager, Retail (Saas). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Manager, Retail (Saas)
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Lightspeed:When writing your cover letter, make sure to tailor your message specifically for Lightspeed. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Lightspeed
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Lightspeed that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Lightspeed that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Lightspeed’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
