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For Companies At a Glance
- Tasks: Build strong customer relationships and drive account growth in a dynamic SaaS environment.
- Company: Join Lightspeed, a leading commerce platform transforming retail experiences.
- Benefits: Enjoy flexible working, health benefits, and a supportive team culture.
- Why this job: Make a real impact while developing your skills in a fast-paced industry.
- Qualifications: Sales-driven with experience in customer success or account management.
- Other info: Be part of an inclusive team that values diverse backgrounds and experiences.
The predicted salary is between 36000 - 60000 £ per year.
What you’ll be doing:
- Develop a deep understanding of your customers, including their opportunities for growth and optimisation.
- Nurture excellent relationships with our existing customers and ensure their ongoing success.
- Meet and exceed sales quotas.
- Plan and deliver Quarterly Business Reviews and Success Plans.
- Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth.
- Advocate industry and customer needs within the Lightspeed organisation to support and enable the prioritisation and timely investment in innovation.
- Work cross-functionally with internal teams including but not limited to implementation, support and product, to provide second-to-none customer satisfaction and resolution for at-risk events.
- Own and drive the strategy for each customer in your book of business.
- Funnel customer feedback to the appropriate teams to improve the end-to-end customer experience.
- Maintain a deep understanding of the Lightspeed products, integrations and partners.
- Lead/support strategic Retail-focused projects.
What you need to bring:
- Experience in customer success, account management, sales development or business development.
- Understanding of solution-based consultative sales and customer success in a SaaS environment.
- Professional poise and confidence while communicating with customers.
- Great task and time management skills; proactive approach to handling a funnel and engaging customers.
Even better if you have, but not necessary:
- Bachelor’s degree in a relevant field.
- Ability to use Salesforce, Churn Zero.
- Industry expertise in Retail tech.
What’s in it for you?
- Genuine career opportunities in a company that’s creating new jobs every day.
- Work in a team big enough for growth but lean enough to make a real impact.
- Exposure to modern and proven technology.
- Opportunity to learn and expand your skillset.
- Become a valued part of the diverse and inclusive Lightspeed family.
- Enjoy a range of benefits that’ll keep you happy, healthy, and (not) hungry:
- Lightspeed RSU program (we are all owners).
- Flexible paid time off policy.
- Flexible working policy.
- Health & Wellness Benefits.
- Paid Leave Assistance for new Parents.
- LinkedIn Learning License.
- Paid Volunteer Day.
- Health and wellness benefit of £400 per year.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We strive to provide a workplace where everyone belongs.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the NYSE and TSX. With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Account Manager, Retail (Saas) employer: Lightspeed
Contact Detail:
Lightspeed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager, Retail (Saas)
✨Tip Number 1
Get to know the company inside out! Research Lightspeed's products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to account management and customer success. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’re the perfect fit for the team.
We think you need these skills to ace Account Manager, Retail (Saas)
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role and the company. Dive into our products and values so you can tailor your application to show how you fit right in with us.
Be Personal: We love a personal touch! Share your experiences and how they relate to the role. Use examples that highlight your customer success skills and sales achievements to really stand out.
Show Your Passion: Let your enthusiasm shine through! We want to see your excitement for the role and the impact you can make. A genuine passion for helping customers succeed will definitely catch our eye.
Keep It Clear and Concise: While we appreciate creativity, clarity is key. Make sure your application is easy to read and straight to the point. Highlight your key skills and experiences without fluff, so we can see your potential quickly.
How to prepare for a job interview at Lightspeed
✨Know Your Customers Inside Out
Before the interview, take some time to research the company’s existing customers and their needs. Understanding how Lightspeed's solutions can help these customers grow will show your potential employer that you’re proactive and ready to advocate for their clients.
✨Showcase Your Sales Skills
Prepare specific examples of how you've met or exceeded sales quotas in previous roles. Be ready to discuss your approach to consultative sales and how you’ve successfully managed customer accounts in a SaaS environment.
✨Be Ready to Discuss Strategy
Think about how you would develop success plans and quarterly business reviews for your accounts. Bring ideas on how to monitor customer usage data and translate that into actionable strategies for account retention and growth.
✨Demonstrate Cross-Functional Collaboration
Lightspeed values teamwork, so be prepared to share experiences where you worked with different teams to solve customer issues. Highlight your ability to communicate effectively across departments to ensure customer satisfaction.
