At a Glance
- Tasks: Manage and grow relationships with schools and education customers across the UK and Ireland.
- Company: Join Lightspeed Systems, a leading EdTech company dedicated to enhancing student safety and engagement.
- Benefits: Enjoy competitive perks, including wellness support, remote work options, and a vibrant office environment.
- Other info: Dynamic workplace with fun amenities and a commitment to employee wellbeing.
- Why this job: Make a real impact in education while driving customer success and retention.
- Qualifications: 2+ years in account management or sales, strong communication skills, and experience with CRM platforms.
The predicted salary is between 35000 - 45000 £ per year.
We're looking for an Account Manager to manage and grow relationships with a portfolio of schools, multi-academy trusts, and education customers across the UK and Ireland. This is an excellent opportunity for a commercially minded relationship-builder who enjoys helping customers succeed while driving retention and revenue growth.
ABOUT THE ROLE
As an Account Manager, you will be responsible for managing a portfolio of existing customers, driving renewals, and identifying opportunities to expand adoption of Lightspeed solutions. You will build strong relationships with key stakeholders, conduct regular account reviews, and work closely with internal teams to ensure customers receive exceptional service and value from their investment. This role is ideal for someone with experience in account management, customer success, renewals, or sales who wants to grow their career in a fast-paced EdTech environment.
Key Responsibilities
- Manage a portfolio of schools, trusts, and education customers across the UK and Ireland.
- Serve as the primary point of contact for assigned accounts.
- Build relationships with school leaders, IT teams, safeguarding professionals, and operational stakeholders.
- Lead customer renewal conversations and achieve retention targets.
- Identify cross-sell and upsell opportunities across the Lightspeed portfolio.
- Conduct regular account reviews to ensure customer satisfaction and adoption.
- Monitor account health and proactively address risks to retention.
- Partner with Customer Success, Support, Product, and Sales teams to resolve customer issues and improve outcomes.
- Maintain accurate customer records, forecasts, opportunities, and activities within Salesforce.
- Stay informed on trends and developments within the UK education market.
- Share customer feedback and insights with Product and Marketing teams.
ABOUT YOU
- Bachelor's degree (preferred)
- 2+ years of experience in account management, customer success, renewals, or B2B sales.
- Experience managing customer relationships and driving retention.
- Strong communication and relationship-building skills.
- Ability to manage multiple accounts and priorities effectively.
- Experience using CRM platforms such as Salesforce.
- Strong organizational skills and attention to detail.
- Comfortable working independently in a remote environment.
- Experience working in SaaS, technology, or EdTech.
- Familiarity with UK schools, academies, or multi-academy trusts.
- Experience managing renewal and expansion opportunities.
- Knowledge of safeguarding, digital learning, or education technology solutions.
ABOUT US
With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available.
Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.
Account Manager employer: Lightspeed Systems
Lightspeed Systems is an exceptional employer that prioritises employee wellbeing and growth, offering a vibrant work culture that fosters collaboration and innovation. With a strong focus on the education sector, employees benefit from comprehensive perks, including a supportive remote work environment, opportunities for professional development, and a unique office atmosphere that encourages creativity and connection. Join us in making a meaningful impact in the EdTech space while enjoying a fulfilling career with a company that values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lightspeed Systems. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lightspeed Systems before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lightspeed Systems:Your cover letter is your chance to shine! Tell us why you want to work at Lightspeed Systems specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lightspeed Systems!
How to prepare for a job interview at Lightspeed Systems
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
