At a Glance
- Tasks: Build vibrant player communities and transform feedback into engaging strategies.
- Company: Join Level Infinite, Tencent’s global gaming brand dedicated to innovative gaming experiences.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a passion for gaming and player engagement.
- Why this job: Be the voice of players and shape the future of AAA multiplayer games.
- Qualifications: Experience in community building within AAA PC & Console games and strong communication skills.
The predicted salary is between 50000 - 70000 £ per year.
Level Infinite is Tencent’s global gaming brand, dedicated to delivering engaging and original gaming experiences to a worldwide audience while building a community that fosters inclusivity, connection, and accessibility. We provide a wide range of services and resources to our network of developers and partner studios to help them unlock the true potential of their games.
We are seeking an enthusiastic and dedicated Senior Player Relations Manager to join our team working on exciting AAA multiplayer shooter games. You'll be the voice of the players, working closely with in‑house teams to transform industry best practices and player feedback into actionable insights to drive retention, satisfaction, and long‑term loyalty. Your experience will help define and implement an engaging player relations strategy from launch and beyond.
Responsibilities:
- Build and maintain relationships with players creating a vibrant, engaging and loyal community.
- Collaborate cross‑functionally with game design, marketing, and insights teams to align engagement initiatives with overall product goals.
- Craft strategic and tactical plans tailored to specific channels, driving engagement and growth as needed.
- Share ongoing insights about key community best practices, trends, topics, and needs.
- Design and execute innovative community programs to grow and provide value to the player base as well as sustain excitement and engagement.
- Foster direct, meaningful relationships with players to build trust and loyalty.
- Identify potential risks and opportunities within the community, working closely with internal stakeholders to relay, monitor, and resolve feedback.
- Analyze engagement metrics to uncover trends, create campaigns for welcoming new players, and prepare reports that turn feedback from multiple channels into actionable strategies.
Job Requirements:
- Proven experience and ability in creating and establishing communities in the AAA PC & Console games space.
- Exhibit a strong sense of empathy, understanding the needs and perspectives of diverse player communities.
- Curious nature to explore and experiment with new ways to engage with and surprise and delight players.
- Strong organization skills with proven ability to manage multiple projects at once.
- Demonstrated understanding of community platforms e.g. Discord, Reddit and others.
- Ability to exercise sound judgement and critical thinking when confronted with challenges.
- Excellent communicator with ability to engage and collaborate with stakeholders across teams.
- Passion for gaming and a deep understanding of player motivations, preferences, and behaviors, particularly within the 'Shooter' genre.
At Tencent, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee feels supported and inspired to achieve individual and common goals.
Senior Player Relations Manager employer: Lightspeed Studios
Level Infinite is an exceptional employer that champions a vibrant and inclusive work culture, where creativity and collaboration thrive. As part of Tencent’s global gaming brand, employees enjoy unique opportunities for professional growth within the dynamic gaming industry, alongside competitive benefits and a commitment to fostering a supportive community. Located in a hub of innovation, this role as Senior Player Relations Manager allows you to engage directly with passionate gamers while shaping the future of AAA multiplayer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Player Relations Manager
✨Tip Number 1
Get to know the company inside out! Research Level Infinite, their games, and their community. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join gaming forums where they hang out. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for interviews by thinking about how you can bring value to their player community. Have examples ready of how you've successfully engaged players in the past and be ready to discuss your strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Senior Player Relations Manager
Some tips for your application 🫡
Show Your Passion for Gaming:When you're writing your application, let your love for gaming shine through! Share your experiences and what excites you about the industry. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing player experiences.
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Player Relations Manager role. Highlight your relevant experience in building communities and engaging with players. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the gaming community. We want to understand your thoughts easily, so make sure your ideas flow well and are easy to digest.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Level Infinite!
How to prepare for a job interview at Lightspeed Studios
✨Know Your Players
Before the interview, dive deep into understanding the gaming community, especially around AAA multiplayer shooters. Familiarise yourself with current trends, player feedback, and community platforms like Discord and Reddit. This will help you demonstrate your passion and knowledge during the conversation.
✨Showcase Your Empathy
As a Senior Player Relations Manager, empathy is key. Prepare examples of how you've successfully engaged with diverse player communities in the past. Highlight specific instances where you turned player feedback into actionable insights that improved their experience.
✨Collaborate Like a Pro
This role requires cross-functional collaboration. Think of times when you've worked with different teams, such as marketing or game design, to achieve a common goal. Be ready to discuss how you can align engagement initiatives with product goals and share successful strategies you've implemented.
✨Metrics Matter
Understanding engagement metrics is crucial for this position. Brush up on how to analyse data to uncover trends and create campaigns. Be prepared to discuss how you've used metrics in the past to drive player engagement and loyalty, and how you plan to do so in this role.
