At a Glance
- Tasks: Build player relationships and create engaging community experiences for AAA multiplayer shooter games.
- Company: Level Infinite, Tencent’s global gaming brand focused on inclusivity and connection.
- Benefits: Join a dynamic team with opportunities for growth in the gaming industry.
- Other info: Diverse and supportive work environment that values innovation and creativity.
- Why this job: Be the voice of players and shape their gaming experience while having fun.
- Qualifications: Experience in community building within AAA PC & Console games and strong communication skills.
The predicted salary is between 50000 - 70000 £ per year.
Level Infinite is Tencent’s global gaming brand, dedicated to delivering engaging and original gaming experiences to a worldwide audience while building a community that fosters inclusivity, connection, and accessibility. We are seeking an enthusiastic and dedicated Senior Player Relations Manager to join our team working on exciting AAA multiplayer shooter games.
You will be the voice of the players, working closely with in‑house teams to transform industry best practices and player feedback into actionable insights to drive retention, satisfaction, and long‑term loyalty. Your experience will help define and implement an engaging player relations strategy from launch and beyond.
Responsibilities:- Build and maintain relationships with players creating a vibrant, engaging and loyal community.
- Collaborate cross‑functionally with game design, marketing, and insights teams to align engagement initiatives with overall product goals.
- Craft strategic and tactical plans tailored to specific channels, driving engagement and growth as needed.
- Share ongoing insights about key community best practices, trends, topics, and needs.
- Design and execute innovative community programs to grow and provide value to the player base as well as sustain excitement and engagement.
- Foster direct, meaningful relationships with players to build trust and loyalty.
- Identify potential risks and opportunities within the community, working closely with internal stakeholders to relay, monitor, and resolve feedback.
- Analyze engagement metrics to uncover trends, create campaigns for welcoming new players, and prepare reports that turn feedback from multiple channels into actionable strategies.
- Proven experience and ability in creating and establishing communities in the AAA PC & Console games space.
- Exhibit a strong sense of empathy, understanding the needs and perspectives of diverse player communities.
- Curious nature to explore and experiment with new ways to engage with and surprise and delight players.
- Strong organization skills with proven ability to manage multiple projects at once.
- Demonstrated understanding of community platforms e.g. Discord, Reddit and others.
- Ability to exercise sound judgement and critical thinking when confronted with challenges.
- Excellent communicator with ability to engage and collaborate with stakeholders across teams.
- Passion for gaming and a deep understanding of player motivations, preferences, and behaviors, particularly within the "Shooter" genre.
At Tencent, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee feels supported and inspired to achieve individual and common goals.
Senior Player Relations Manager in London employer: Lightspeed Studios
Level Infinite is an exceptional employer that champions a vibrant work culture centred around inclusivity and collaboration, making it an ideal place for passionate gamers to thrive. With a commitment to employee growth, we offer numerous opportunities for professional development while working on exciting AAA multiplayer shooter games in a dynamic environment. Our focus on community engagement not only enhances player experiences but also fosters a sense of belonging among our team members, ensuring that every voice is heard and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Player Relations Manager in London
✨Tip Number 1
Get your networking game on! Connect with people in the gaming industry, especially those at Level Infinite. Attend gaming events, join online forums, and don’t be shy to reach out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your passion for gaming! When you get the chance to chat with potential employers, share your experiences and insights about player communities. We want to see that you’re not just a fan, but someone who understands the ins and outs of player engagement.
✨Tip Number 3
Prepare for interviews by diving deep into Level Infinite’s games and community initiatives. We love candidates who can discuss specific examples of how they’ve built relationships with players or improved community engagement. Bring your A-game and show us you’re ready to make an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team. Let’s make this happen together!
We think you need these skills to ace Senior Player Relations Manager in London
Some tips for your application 🫡
Show Your Passion for Gaming:When writing your application, let your love for gaming shine through! Share your experiences and what excites you about the industry. We want to see that you're not just applying for a job, but that you're genuinely enthusiastic about being part of our gaming community.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in player relations and community building. We’re looking for someone who understands the AAA gaming space, so don’t be shy about showcasing your achievements in this area!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our official website! This ensures that we receive all your details correctly and helps us keep track of your application. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Lightspeed Studios
✨Know Your Players
Before the interview, dive deep into understanding the gaming community, especially around AAA multiplayer shooters. Familiarise yourself with current trends, player feedback, and community platforms like Discord and Reddit. This will help you speak confidently about how to engage and build relationships with players.
✨Showcase Your Empathy
Demonstrate your ability to understand diverse player perspectives during the interview. Share examples from your past experiences where you've successfully addressed player concerns or fostered community engagement. This will highlight your strong sense of empathy, which is crucial for the role.
✨Prepare for Collaboration
Since the role involves working cross-functionally, be ready to discuss how you've collaborated with different teams in the past. Think of specific projects where you aligned community initiatives with product goals, and be prepared to share those stories.
✨Bring Data to the Table
Be prepared to talk about how you've used engagement metrics to inform your strategies. Discuss any campaigns you've created based on data insights and how they impacted player retention and satisfaction. This shows that you can turn feedback into actionable strategies, a key part of the job.
