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- Tasks: Assist customers with tech issues and provide top-notch support via phone, chat, and email.
- Company: Join Lightspeed, a fast-growing tech company with a global team.
- Benefits: Enjoy unlimited annual leave, health perks, and equity options.
- Why this job: Be part of a dynamic team that values hard work and celebrates success.
- Qualifications: Fluent in German and English, with customer service or tech support experience.
- Other info: Flexible shifts and opportunities for growth in a vibrant work environment.
The predicted salary is between 28800 - 43200 £ per year.
As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.
What you’ll be doing:
- Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
- Flexibility on working days and shifts (weekends included)
- Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
- Work within our customer support platforms to document, track and resolve interactions
- Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
- Advocate and promote improvements to our products and services
- Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)
What you’ll be bringing to the team:
- Previous customer service experience and/or technical support
- Strong attention to detail with an emphasis on providing an exceptional customer experience
- Excellent verbal and written communication skills in German & English
- Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows
Even better if you have, but not necessary:
- Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms
- Experience or knowledge of the Hospitality industry
- Experience supporting a SaaS product
- Experience supporting an iOS application
- Computer networking experience or interest
- Passion in technology; Working knowledge of Mac OS and basic knowledge of HTML/CSS; Hospitality experience; Dutch or French written and verbal communication skills;
What’s in it for you:
- Unlimited Annual Leave with our PTO scheme
- £400 annually towards Health and Wellbeing
- Optical cover
- Opportunity to join a growing team, in a fast-paced, high-growth company
- Work with a team of incredibly talented and forward-thinking people!
- Work for a team that values hard work, and knows how to celebrate the wins
- Amazing benefits & perks, including equity for all Lightspeeders
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Support Specialist, German speaking London, England, United Kingdom employer: Lightspeed Restaurant
Contact Detail:
Lightspeed Restaurant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Specialist, German speaking London, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Support Specialist role, and who knows? They might just have the inside scoop on openings at Lightspeed or elsewhere.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions for customer support roles, especially around troubleshooting and customer interaction. This will help you feel more confident when it’s showtime!
✨Tip Number 3
Show off your skills! If you’ve got experience with SaaS products or the hospitality industry, make sure to highlight that in conversations. Use specific examples of how you've helped customers in the past to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Support Specialist, German speaking London, England, United Kingdom
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer support shine through! We love seeing candidates who are genuinely excited about helping others and making a difference in their day-to-day experiences.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience. We want to see how your skills align with the Support Specialist role, so don’t be shy about showcasing your previous customer service or technical support roles!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lightspeed Restaurant
✨Know the Company Inside Out
Before your interview, take some time to research Lightspeed. Understand their products, services, and the hospitality industry they serve. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Brush Up on Your Technical Skills
Since the role involves troubleshooting hardware and software issues, make sure you're comfortable with common platforms like iOS, Android, OSX, and Windows. Practise explaining technical concepts in simple terms, as you'll need to communicate effectively with customers who may not be tech-savvy.
✨Prepare for Customer Scenarios
Think of potential customer scenarios you might encounter in this role. Prepare responses that demonstrate your problem-solving skills and your ability to maintain a positive attitude under pressure. Role-playing these situations with a friend can be really helpful!
✨Showcase Your Language Skills
As a German-speaking Support Specialist, your language skills are crucial. Be ready to demonstrate your proficiency in both German and English during the interview. You might be asked to switch between languages, so practice speaking about your experiences in both.