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- Tasks: Assist key accounts with technical issues and provide top-notch customer service.
- Company: Global hospitality tech firm based in Greater London.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Bilingual in French and English with strong problem-solving skills.
- Other info: Ideal for those with experience in hospitality or technical support.
The predicted salary is between 36000 - 60000 £ per year.
A global hospitality technology firm in Greater London is seeking an experienced support specialist focused on assisting key accounts with technical problems. You will provide exceptional customer service and work closely with strategic account managers.
Ideal candidates are bilingual in French and English with strong problem-solving skills, preferably with experience in hospitality or technical support. This role involves managing escalations and developing solutions to enhance customer satisfaction.
Strategic Hospitality Support Specialist employer: Lightspeed Restaurant
Contact Detail:
Lightspeed Restaurant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Hospitality Support Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in the hospitality tech scene, especially those who work at companies you’re interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to technical support and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your bilingual skills! If you're fluent in French and English, make sure to highlight this in conversations and during interviews. It’s a massive plus in the hospitality industry.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Strategic Hospitality Support Specialist role. Plus, it’s a great way to get noticed by our hiring team.
We think you need these skills to ace Strategic Hospitality Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality and technical support. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the hospitality tech industry and how your bilingual skills can benefit our team. Keep it engaging and personal!
Showcase Problem-Solving Skills: Since this role involves tackling technical issues, we’d love to see examples of how you’ve successfully resolved problems in the past. Share specific situations where you made a difference!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lightspeed Restaurant
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to hospitality technology. Familiarise yourself with common issues that key accounts might face and think about how you would solve them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Show Off Your Bilingual Skills
Since the role requires bilingualism in French and English, practice speaking both languages fluently. Prepare to answer questions in both languages during the interview. This will demonstrate your ability to communicate effectively with diverse clients and highlight your suitability for the position.
✨Customer Service is Key
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you resolved a technical issue or managed an escalation. This will help you illustrate your problem-solving skills and your commitment to enhancing customer satisfaction.
✨Research the Company
Take some time to learn about the global hospitality technology firm you're interviewing with. Understand their products, services, and company culture. This knowledge will not only help you tailor your answers but also show that you're genuinely interested in being part of their team.
